Connected Planning
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Оглавление
Ron Dimon. Connected Planning
Table of Contents
List of Tables
List of Illustrations
Guide
Pages
CONNECTED PLANNING. A PLAYBOOK FOR AGILE DECISION MAKING
FOREWORD
Foreword from the First Edition
PREFACE
Who Should Read This Book?
Overview of the Content
So What?
Revenue Growth
Operating Margin
Cash Cycle
Asset Utilization
Customer Satisfaction
Employee Engagement
Organic Growth and Outperformance Management
Note
ACKNOWLEDGMENTS
CHAPTER 1 What's Broken and What's Possible?
Strategy-Execution Gap
Buckets of Pain
Impact
Notes
CHAPTER 2 Connected Planning
CHAPTER 3 A Planning Operating System
Context
Impact
Responsibility
The Planning Operating System
Visualize
Where Are We?
Understand
Why Did We Get What We Got?
Debate
What Do We Want to Happen?
Commit
How Will We Get It Done?
Macro and Micro
The Middle
Summary
Notes
CHAPTER 4 Debate: What Can We Do, and What Should We Do?
People
The Process
Scenarios
Resilience
Drivers: What Moves the Needle?
Debate Management
Enabling Technologies
Potential Quick Wins
Summary
Note
CHAPTER 5 Commit: Who Will Deliver What, by When?
Accountability
Gaming the System
Enterprise Planning and Forecasting
Driver-Based Planning
Forecast Accuracy
Rolling Forecasts
Resource Optimization
Enabling Technologies
Ingredients for Your EPM Roadmap
Potential Quick Wins
Summary
Notes
CHAPTER 6 Visualize: Where Are We, Right Now?
Management by Exception
Push and Pull
Ingredients
Your Point of View
Information Qualities
Information Delivery
Consumption
Contribution
Classification
Management and Statutory Reporting
Financial Consolidation
Alternate Hierarchies
Allocations
Sustainability Reporting
Enabling Technologies
Rationalization
Potential Quick Wins
Summary
Notes
CHAPTER 7 Understand: Why Did We Get the Results We Got?
Business Questions
Root Cause
Patterns and New Insights
Patterns
Pattern 1: Time-Series
Pattern 2: Multivariate
Pattern 3: Comparison
Pattern 4: Distribution
Pattern 5: From–To
Pattern 6: Rankings
Pattern 7: Outliers and Deviation
Pattern 8: Trends
Pattern 9: Correlation
Pattern 10: Clustering
Pattern 11: Segmentation
Pattern 12: Geospatial
Pattern 13: Variance Analysis
Pattern 14: Benchmarks (Internal and External)
Enrollment
Big Data and Predictive Analytics
Structuring Unstructured Data
Predictive Analytics
Data Visualization
Enabling Technologies
Components for Your Connected Planning Roadmap
Potential Quick Wins
Summary
Notes
CHAPTER 8 Execute: From Insights to Actions to Results
The 10-Step Insight Process
Everything Is Connected
Sales Performance Management
Sales Operations Performance
Order-to-Cash Performance Management
Supply Chain Performance Management2
Why Does Unified Sales Performance Management Matter?
Marketing Performance Management
Summary
Notes
CHAPTER 9 Strategy: Everyone Aligned to the Right Outcomes
The Language of Strategy
Functional Value Maps
Optics: Line of Sight
Metrics Equal Focus
Profitability
Strategic Flexibility
Closing the Gap
Summary
Notes
CHAPTER 10 Digital Planning
Cloud Computing
Cloud Market Trends
Blockchain
Blockchain Market Trends
Robotic Process Automation
Robotic Process Automation Market Trends
Cognitive Technologies
Cognitive Technologies Market Trends
Predictive Analytics
Predictive Analytics Market Trends
Cybersecurity
Notes
CHAPTER 11 Bringing It All Together
Alignment
Business/IT Alignment
Strategy/Operations/Tactical Alignment
Financial/Operational Alignment
Cross-Functional Alignment
Internal/External Alignment
A Common Business Language
Maturity Is in the Arrows
Return on Investment and Total Cost of Ownership
Standard Architecture
Your Connected Planning Roadmap
Organizational Readiness: The Connected Planning Center of Excellence
Paralyzed by Feuds?
Connected Planning and Incentive Plans
How Do You Get Started?
Summary
Notes
APPENDIX: AN EPM MATURITY MODEL
BIBLIOGRAPHY
ABOUT THE AUTHOR
INDEX
WILEY END USER LICENSE AGREEMENT
Отрывок из книги
SECOND EDITION
Ron Dimon
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At Hyatt, we use our EPM capabilities to optimize all of our resources in pursuit of our goal of becoming the most preferred brand in each customer segment that we serve, not just for our guests but also for our managers, associates, and investors. The general managers at our full-service owned and managed hotels have an average tenure of more than 21 years at Hyatt. They are supported by regional management teams that use information, planning, analytics, and what-if modeling to support our general managers in achieving their goals. EPM is one of the foundational elements of our success and helps us focus on our mission of providing authentic hospitality.
EPM is not just another management fad or another technology buzz- word. This is doing commonsense, fact-based management right. In this book, Ron Dimon shows us a way to think about EPM holistically and directly connects it to what's important in the business: sustainably delivering stakeholder value. The book provides a framework to hang your EPM roadmap onto, and helps you prioritize what's next on your journey to managing and improving performance. I wish you luck on that journey.
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