Microsoft’s CEO tells the inside story of the company’s continuing transformation, while tracing his own journey from a childhood in India to leading some of the most significant changes of the digital era and offering his vision for the coming wave of intelligent technologies.Hit Refresh is about individual change, the transformation happening inside Microsoft, and the arrival of the most exciting and disruptive wave of technology humankind has experienced – including artificial intelligence, mixed reality, and quantum computing. It examines how people, organisations, and societies can and must transform, how they must ‘hit refresh’ in their persistent quest for new energy, new ideas, and continued relevance and renewal. Yet at its core, it’s about humans and how one of our essential qualities – empathy – will become ever more valuable in a world where technological advancement will alter the status quo as never before.In addition to his thoughts on these stunning scientific leaps, Satya Nadella discusses his fascinating childhood before immigrating to the U.S. and how he learned to lead along the way. He then shares his meditations as sitting CEO – one who is mostly unknown following the brainy Bill Gates and energetic Steve Ballmer. He explains how the company rediscovered its soul – transforming everything from its culture to its business partnerships to the fiercely competitive landscape of the industry itself. Nadella concludes by introducing an equation to restore digital trust, ethical design principles, and economic growth for everyone.‘Ideas excite me,’ Nadella explains. ‘Empathy grounds and centres me.’ A series of recommendations presented as algorithms, Hit Refresh is an astute contemplation of what lies ahead from a conscientious, deliberative leader searching for improvement – for himself, for a storied company, and for society.
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Satya Nadella. Hit Refresh: A Memoir by Microsoft’s CEO
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Copyright
Dedication
Foreword. By Bill Gates
Chapter 1 From Hyderabad to Redmond How Karl Marx, a Sanskrit Scholar, and a Cricket Hero Shaped My Boyhood
Chapter 2 Learning to Lead Seeing the Cloud Through Our Windows
Chapter 3 New Mission, New Momentum Rediscovering the Soul of Microsoft
Chapter 4 A Cultural Renaissance From Know-It-Alls to Learn-It-Alls
Chapter 5 Friends or Frenemies? Build Partnerships Before You Need Them
Chapter 6 Beyond the Cloud Three Shifts: Mixed Reality, Artificial Intelligence, and Quantum Computing
Chapter 7 The Trust Equation Timeless Values in the Digital Age: Privacy, Security, and Free Speech
Chapter 8 The Future of Humans and Machines Toward an Ethical Framework for AI Design
Chapter 9 Restoring Economic Growth for Everyone The Role of Companies in a Global Society
Afterword
Sources and Further Reading. Chapter 1 — From Hyderabad to Redmond
Chapter 2 — Learning to Lead
Chapter 3 — New Mission, New Momentum
Chapter 4 — A Cultural Renaissance
Chapter 5 — Friends or Frenemies?
Chapter 6 — Beyond the Cloud
Chapter 7 — The Trust Equation
Chapter 8 — The Future of Humans and Machines
Chapter 9 — Restoring Economic Growth for Everyone
Index
Acknowledgments
About the Author
About the Publisher
Отрывок из книги
On the morning of February 4, 2014, I was introduced to employees as Microsoft’s third CEO alongside Bill Gates and Steve Ballmer, the only CEOs in Microsoft’s forty-year history.
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Looking back, I have been influenced by both my father’s enthusiasm for intellectual engagement and my mother’s dream of a balanced life for me. And even today, cricket remains my passion. Nowhere is the intensity for cricket greater than in India, even if the game was invented in England. I was good enough to play for my school in Hyderabad, a place that had a lot of cricket tradition and zeal. I was an off-spin bowler, which in baseball would be the equivalent to a pitcher with a sharp breaking curveball. Cricket attracts an estimated 2.5 billion fans globally, compared with just half a billion baseball fans. Both are beautiful sports with passionate fans and a body of literature brimming with the grace, excitement, and complexities of competition. In his novel, Netherland, Joseph O’Neill describes the beauty of the game, its eleven players converging in unison toward the batsman and then returning again and again to their starting point, “a repetition or pulmonary rhythm, as if the field breathed through its luminous visitors.” I think of that metaphor of the cricket team now as a CEO when reflecting on the culture we need in order to be successful.
I had attended schools in many parts of India—Srikakulam, Tirupati, Mussoorie, Delhi, and Hyderabad. Each left its mark and has remained with me. Mussoorie, for example, is a northern Indian city tucked into the foothills of the Himalayas, around six thousand feet of elevation. Every time I see Mount Rainier from my home in Bellevue, I am always reminded of the mountains of childhood—Nanda Devi and Bandarpunch. I attended kindergarten at the Convent of Jesus and Mary. It is the oldest school for girls in India but they let boys attend kindergarten. By age fifteen, we had stopped moving and I entered Hyderabad Public School, which boarded students from all over India. I’m thankful for all the moves—they helped me adjust quickly to new situations—but going to Hyderabad was truly formative. In the 1970s, Hyderabad was out of the way, not at all the metropolis of 6.8 million people it is today. I really didn’t know or care about the world west of Bombay on the Arabian Sea, but attending boarding school at HPS was the best break I had in my life.
