Get ahead in your personal and professional life with crowd-pleasing communication skills Packed with advice on improving verbal and non-verbal communication skills alike, Communication Essentials For Dummies is a comprehensive, approachable guide to communication no one should be without. Utilising a core range of simple skills, this friendly guide shows you how easy it is to communicate effectively. You'll find out how to listen actively, establish rapport, communicate with credibility, manage communication in difficult situations and converse with ease using modern technology – and lots more. Great communication skills can make all the difference in your personal and professional life, but for those who tend to get a bit tongue-tied under pressure or just have a hard time asserting themselves, voicing thoughts coherently and confidently can be a sweat-inducing experience. Here, expert author Elizabeth Kuhnke takes the intimidation out of communication by sharing her top tips for successful communication in any situation. Discover how to get ahead in the workplace by mastering your communication skills Realise the benefits of active listening and the value of establishing rapport Understand how the use of effective communication skills can help you secure a new job offer Recognise how to use effective communication to negotiate your way to personal and professional success Whether you're looking to climb the corporate ladder, take on a new professional challenge or just want to improve your communication skills in personal and professional relationships, Communication Essentials For Dummies will have you listening, voicing and articulating your way to success in no time.
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Sean Richardson. Dealing With The Tough Stuff
Preface
About the authors
Acknowledgements
Introduction
1. What's your tough stuff? Getting clear on what's tough for you
2. Dealing with the tough stuff. Foundational skills
3. Dealing with the fluff stuff. Getting more direct in your language and achieving clarity
4. Dealing with the unsaid stuff. Ensuring maximum leverage from your non-verbal communication
5. Dealing with the remote stuff. Having the key conversations when geography is an issue
6. Dealing with the gruff stuff. Addressing anger and managing high emotions
7. Dealing with the huff stuff. Dealing with resistant, defensive and stubborn behaviour
8. Dealing with the rapid stuff. Addressing the tough issues in a rapid-change environment
9. Dealing with the rough stuff. The big three: restructure, redundancy and dismissal
10. Dealing with the bluff stuff. Handling emotional manipulation in the workplace
11. Dealing with the off-the-cuff stuff. Building skills to handle immediate crises
12. Dealing with enough stuff. Prioritising things that matter
Conclusion
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It all started with a printer.
Sue used to send her printing to the printer but, rather than immediately picking it up, would leave it for a few minutes – sometimes hours. Not with any intent. She just got distracted. But before casting a stone for this heinous crime, admit it: we have all done it.
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Ensuring that your intent is good and that you hold onto the first principle that all people are good means we can move away from the social definition of manipulation being something that is bad and towards a more accurate definition: that manipulation is the way that we shape and mould others' behaviours. As a manager or a leader, it's your role to influence and mould others: make sure you don't shy away from this incredible responsibility.
Tough situations weigh heavily on us, emotionally and physically. They can keep us awake at night, they consume our thoughts, they tap into a range of strong emotions (they can churn your stomach, and give you headaches or neck pain), and they can infect other relationships around you. Tough situations have a way of following you home from work and having an impact on things outside of work. They are insidious, and if left, or dealt with poorly, they can become insidious for a long time.
