Railway transport business processes modeling. Textbook

Оглавление

Vadim Shmal. Railway transport business processes modeling. Textbook

1 BUSINESS MODELS, THEIR DEVELOPMENT HISTORY AND CLASSIFICATION

1.1 Business modeling development history

1.2 The concepts of «business modeling» and «business model». Key elements and structural blocks of business models

1.3 The main stages of building a enterprise business model

1.4 The business model of the Russian Railways Holding

2 CUSTOMER ORIENTATION IN THE FIELD OF FREIGHT TRANSPORTATION

2.1 The concept of customer orientation and its role in the field of freight transportation

2.2 Tasks and activities of the Department of Business Development and Customer Orientation

2.3 Corporate system for the development of customer orientation formation of the Russian Railways Holding

2.4 Internal and external customer orientation of the Russian Railways Holding. Customer orientation principles

2.5 Unified Customer Orientation Policy of the Russian Railways Holding

3 INNOVATIVE PROPOSALS FOR THE CUSTOMER ORIENTATION DEVELOPMENT OF THE RUSSIAN RAILWAYS HOLDING

3.1 Organization of transport and logistics service packages based on segmentation of clients of JSC «Russian Railways»

3.2 Introduction of digital technologies into the transport and logistics activities of JSC «Russian Railways» as a method of improving the customer service quality

3.3 Development of customer-oriented electronic service

4 DIGITAL BUSINESS MODEL

4.1 Trends towards the transition to a digital business model

4.2 Digital business key features

4.3 Russian Railways Holding digital railway

4.4 Foreign experience

4.4.1 Nederlandse Spoorwegen (Netherlands)

4.4.2 BNSF Railway (USA)

4.4.3 International Union of Railways (Europe)

4.4.4 Network Rail (Great Britain)

4.5 Main development directions of intelligent railway transport

4.6 Modern scientific and methodological approaches to the creation of ITS in railway transport

4.7 Goals and objectives of ITS creation in railway transport

4.8 The main directions of ITS development in JSC «Russian Railways»

5 OPERATIONAL WORK MANAGEMENT SYSTEM

5.1 The nature of the operational work management system

5.2 The development of transportation process management history

5.3 Traffic Control Central Directorate

5.4 Road Traffic Control Centers (RTCC)

5.5 Linear trafic control level

5.6 The main functions and tasks of the TCC and RCC of roads

5.7 TCC of JSC «Russian Railways» information support

5.8 The software and hardware complex of the TCC of JSC «Russian Railways» and the DCC

5.9 Operational work technical regulation

5.10 Freight train formation plan

5.11 Restrictions dictated by the technical development of stations and regulatory deadlines for cargo delivery

5.12 Weight and length of freight trains

List of used literature

Отрывок из книги

In the business modeling development history, there are four stages based on a conceptual approach to the organization management (Figure 1.1).

At the first stage of business modeling development, the implementation of large-scale projects in various activity fields began. There has been a change in the production conditions of commercial and manufacturing companies, which has led to a number of problems arising in the organization activities. The problem analysis revealed disadvantages in the work of the organizational and technical system, which provides for the work of personnel, equipment, software and ways of their interaction.

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The above-mentioned functions and performance of the business unit are carried out by subsidiaries and divisions of JSC Russian Railways, the largest of which are JSC FСC, JSC UTLC, GEFCO and others.

BLOCK 2 – Business block «Passenger transportation»

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