Mavericks at Work: Why the most original minds in business win

Mavericks at Work: Why the most original minds in business win
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An engaging and incisive look at today's top business leaders – visionary and creative mavericks who are changing the way we do business. Inspiring and accessible, ‘Mavericks at Work’ is for anyone who wants to succeed in business – from the entry-level employee to the CEO.In ‘Mavericks at Work’, two high-profile journalists introduce an inspiring group of entrepreneurs and executives who are building great businesses by challenging business as usual. From break-the-mould innovators such as HBO, Pixar, and Netflix to global giants such as IBM and Procter & Gamble, these mavericks are winning big by devising new answers to the oldest (and toughest) challenges of competition and leadership. Their stories are exciting – and their ideas are truly powerful.Real mavericks know that:• Big, original ideas pay big dividends• Being different makes all the difference• Nobody is as smart as everybody• Cheaper is better, but value is priceless• Great leaders are insatiable learners‘Mavericks at Work’ is a relentlessly useful how-to book. But it is also an eye-opening what-if book – with insights that showcase the power of business at its best and set a positive agenda for the future.

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William Taylor. Mavericks at Work: Why the most original minds in business win

Mavericks at Work

Contents

The Maverick Promise

NOTES - INTRODUCTION. THE MAVERICK PROMISE

Not Just a Company, a Cause: Strategy as Advocacy

WHAT IDEAS DO YOU STAND FOR? STRATEGY THAT MAKES A STATEMENT

INNOVATION THROUGH AGITATION—STRATEGY ON THE EDGE

WHY ME TOO WONT DOSTRATEGY AS ORIGINALITY

NOTES - CHAPTER ONE. NOT JUST A COMPANY, A CAUSE: STRAEGY AS ADVOCACY

Competition and Its Consequences: Disruptors, Diplomats, and a New Way to Talk About Business

COMPETING BY NOT COMPETING—THE BUSINESS VALUE OF “NERD VALUES”

WHAT YOU THINK SHAPES HOW YOU TALK—CREATING A STRATEGIC VOCABULARY

WHAT IT MEANS TO SUCCEED—BUILDING THE FUTURE BY REBUILDING AN INDUSTRY

NOTES - CHAPTER TWO. COMPETITON AND ITS CONSEQUENCES: DIRUPTORS, DIPLOMATS, ADN A NEW WAY TO TALK ABOUT BUSINESS

Maverick Messages (I): Sizing Up Your Strategy

NOTES - CHAPTER THREE. MAVERICK MESSAGES (I): SIZING UP YOUR STRATEGY

Ideas Unlimited: Why Nobody Is as Smart as Everybody

THE SMARTEST GUYS (AREN’T) IN THE ROOM—THE BEST IDEAS FROM THE MOST PEOPLE

COLLABORATION… COMPETITION… COMEDY? DESIGNING AN ARCHITECTURE OF PARTICIPATION

NOTES - CHAPTER FOUR. IDEAS UNLIMITED: WHY NOBODY IS AS SMART ASEVERYBODY

Innovation, Inc.: Open Source Gets Down to Business

WHAT’S IN IT FOR ME? THE ART OF THE OPEN-SOURCE DEAL

“WALK IN STUPID EVERY DAY”—WHAT IT MEANS TO BE AN OPEN-SOURCE LEADER

NOTES - CHAPTER FIVE. INNOBATION, INC: OPEN SOURCE ETS DOWN TO BUSIJNESS

Maverick Messages (II): Open-Minding Your Business

NOTES - CHAPTER SIX. MABERICK MESSAGE (II): OPEN-MINDING YOUR BUSINESS

From Selling Value to Sharing Values: Overcoming the Age of Overload

COOL PRODUCTS! LOW PRICES! UNHAPPY CUSTOMERS? WHY “GOOD DEALS” AREN’T GOOD ENOUGH

TO MAKE YOUR COMPANY SPECIAL, MAKE YOUR PERFORMANCE MEMORABLE

“OUR CUSTOMER IS OUR CATEGORY”—SELLING A SENSE OF IDENTITY

NOTES - CHAPTER SEVEN. FROM SELLING VALUE TO SHARING VALUES: OVERCOMING THE AGE OF OVERLOAD

Small Gestures, Big Signals: Outstanding Strategies to Stand Out from the Crowd

EMOTION BY DESIGN—FROM PUSHING PRODUCTS TO TELLING STORIES

SHARED PASSIONS—WHY SOCIAL IS POWERFUL

SHARED MINDS—THE COMPANY WITH THE SMARTEST CUSTOMERS WINS

NOTES - CHAPTER EIGHT. SMALL GESTURES, BIG SIGNALS: OUTSTANDING STRATEGIES TO STAND OUT FROM THE CROWD

Maverick Messages (III): Building Your Bond with Customers

NOTES - CHAPTER NINE. MAVERICK MESSAGES (III): BUILDING YOUR BOND WITH CUSTOMERS

The Company You Keep: Business as If People Mattered

BEYOND CREDENTIALS—THE CHARACTER OF COMPETITION

ATTITUDE AND APTITUDE—WHY “WHO YOU ARE” BEATS “WHAT YOU KNOW”

CASTING THE COMPANY—“YOU FIND US” VERSUS “WE FIND YOU”

HIRE CALLING: RECRUITING AS A WAY OF LIFE

NOTES - CHAPTER TEN. THE COMPANY YOU KEEP: BUSINESS AS IF PEOPLE MATTERED

People and Performance: Stars, Systems, and Workplaces That Work

FROM FREE AGENTS TO TEAM PLAYERS—TEACHING SMART PEOPLE HOW TO WORK TOGETHER

FROM BUREAUCRACY TO ADHOCRACY—THE MANY VIRTUES OF A MESSY WORKPLACE

FROM EMPLOYEES TO OWNERS—EVERY PERSON A BUSINESSPERSON

NOTES - CHAPTER ELEVEN. PWOPLE AND PERFORMANCE: STARS, SYSTEMS, AND WORKPLACES THAT WORK

Maverick Messages (IV): Practicing Your People Skills

NOTES - CHAPTER TWELVE. MABERICK MESSAGES (IV): PRACTICING YOUR PEOPLE SKILLS

Maverick Material

RETHINKING COMPETITION. Essential Reading: Competing on Ideas

Maverick Models: Strategies That Make a Statement

REINVENTING INNOVATION. Essential Reading: The Best Open-Source Thinking

Maverick Models: Open Source in Action

RECONNECTING WITH CUSTOMERS. Essential Reading: Marketing Ideas That Matter

Maverick Models: Outstanding Ways to Stand Out from the Crowd

REDESIGNING WORK. Essential Reading: The Best Thinking About Great Talent

Maverick Models: People Practices That Work “Tell Me More” Weekends

Endnotes

INTRODUCTION - THE MAVERICK PROMISE

CHAPTER ONE - NOT JUST A COMPANY, A CAUSE: STRATEGY AS ADVOCACY

CHAPTER TWO - COMPETITION AND ITS CONSEQUENCES: DISRUPTORS, DIPLOMATS, AND A NEW WAY TO TALK ABOUT BUSINESS

CHAPTER THREE - MAVERICK MESSAGES (I): SIZING UP YOUR STRATEGY

CHAPTER FOUR - IDEAS UNLIMITED: WHY NOBODY IS AS SMART AS EVERYBODY

CHAPTER FIVE - INNOVATION, INC.: OPEN SOURCE GETS DOWN TO BUSINESS

CHAPTER SIX - MAVERICK MESSAGES (II): OPEN-MINDING YOUR BUSINESS

CHAPTER SEVEN - FROM SELLING VALUE TO SHARING VALUES: OVERCOMING THE AGE OF OVERLOAD

CHAPTER EIGHT - SMALL GESTURES, BIG SIGNALS: OUTSTANDING STRATEGIES TO STAND OUT FROM THE CROWD

CHAPTER NINE - MAVERICK MESSAGES (III): BUILDING YOUR BOND WITH CUSTOMERS

CHAPTER TEN - THE COMPANY YOU KEEP: BUSINESS AS IF PEOPLE MATTERED

CHAPTER ELEVEN - PEOPLE AND PERFORMANCE: STARS, SYSTEMS, AND WORKPLACES THAT WORK

CHAPTER TWELVE - MAVERICK MESSAGES (IV): PRACTICING YOUR PEOPLE SKILLS

Acknowledgments

Index

Copyright

About the Publisher

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To Chloe, Paige, and Grace— mavericks at home

WCT

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In a neat twist of fate, several of Samuel Maverick’s descendants became legendary political figures in Texas with an undeniable, well, maverick streak. His grandson, Maury Maverick Sr., was a pro-FDR congressman during the New Deal and one of San Antonio’s most controversial mayors. (Maury Maverick Sr. famously coined another term—“gobbledygook”—to describe his interactions with New Deal agencies.) Samuel Maverick’s great-grandson, Maury Maverick Jr., was a crusading lawyer, legislator, and newspaper columnist who championed free speech and civil rights. In many respects, the Maverick tradition is to San Antonio politics what the Kennedy tradition is to Boston politics—colorful, influential, and impossible to ignore.

For accurate information on the Maverick family and the term itself, see these sources: Turn Your Eyes Toward Texas: Pioneers Sam and Mary Maverick by Paula Mitchell Marks (Texas A&M University Press, 1989); “Mavericks Are Texas-Grown” by Leon Hale, Houston Chronicle, January 23, 2004; “The Last Maverick” by Jan Jarboe Russell, Texas Monthly (July 2003). Another go-to source is The Handbook of Texas Online (www.tsha.utexas.edu/handbook/online), which has entries on multiple generations of the Maverick family as well as on the terms “mavericks” and “mavericking.”

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