Читать книгу What You Do Is Who You Are - Бен Хоровиц, Ben Horowitz - Страница 20

No culture can flourish without the enthusiastic participation of its leader. No matter how well designed, carefully programmed, and insistently enforced your cultural elements are, inconsistent or hypocritical behavior by the person in charge will blow the whole thing up.

Imagine a CEO who decides that punctuality is critical to her company’s culture. She delivers eloquent speeches about how being on time is a matter of respect. She points out that employee time is the company’s most valuable asset, so that when you show up late, you are effectively robbing your colleagues. But she then shows up late to all her meetings. How many employees will adhere to that value?

Louverture understood this perfectly. He asked a great deal from his soldiers, but he was more than willing to embody his own standards. He lived with the men in his army and shared their labors. If a cannon had to be moved, he pitched in, once getting a hand badly crushed in the process. He charged at his troops’ head, something Europe had rarely seen from a leader since Alexander the Great, and was wounded seventeen times.

Louverture began building trust by being trustworthy himself. As C. L. R. James observed, “By his incessant activity on their behalf he gained their confidence, and among a people ignorant, starving, badgered, and nervous, Louverture’s word by 1796 was law—the only person in the North whom they could be depended upon to obey.”

Because the culture he wanted was a straight reflection of his own values, Louverture walked the talk better than most. His commandment against revenge was put to the test after he defeated his rival André Rigaud, a mulatto commander in the South, in the bloody War of Knives. Rigaud had not only rebelled against Louverture, but he had scoffed at the basis of his authority, proclaiming that the caste system, which put mulattoes just below whites and blacks at the bottom, was correct. Facing Rigaud’s last supporters, Louverture delivered his verdict: “Forgive us our trespasses, as we forgive those who trespass against us. Return to your duty, I have already forgotten everything.”

For a culture to stick, it must reflect the leader’s actual values, not just those he thinks sound inspiring. Because a leader creates culture chiefly by his actions—by example.