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Table of Contents

COVER

TITLE PAGE

COPYRIGHT

DEDICATION

WHY I WROTE THIS BOOK AND WHY YOU SHOULD READ IT

ACKNOWLEDGMENTS

CHAPTER 1: SETTING THE CONTEXT Let There Be Value Creation The Technology That Powers It The Key Consumer Trends of The Next Decade Stepping Back Before Diving In Notes

CHAPTER 2: HOW COMPANIES REACH CONSUMERS Future of Out‐of‐Home Media Future of TV Advertising A New Kind of Personal Device A New Way of Building Ad Creatives Notes

CHAPTER 3: HOW COMPANIES ENGAGE WITH CONSUMERS Harnessing Your Consumer Base The Future of Loyalty Programs Providing Additional Value Through Digital Products Engaging Through the Intangibles Notes

10  CHAPTER 4: HOW CONSUMERS TRANSACT The Future of at Home e‐Commerce The Future of On‐the‐Go Commerce The Future of Browse Purchases The Future of Consultation Note

11  CHAPTER 5: HOW COMPANIES CREATE PRODUCTS AND BRANDS The Future of Consumer Research Future of Personalization Continued Relevance of Brands The Future Localized Franchise Notes

12  CHAPTER 6: HOW COMPANIES MANUFACTURE AND DISTRIBUTE PRODUCTS The Factory of the Future Future Logistics Digitization of the Route to Market The Circular Economy of the Future Notes

13  CHAPTER 7: HOW COMPANIES WORK TOGETHER The Future of Finance The Future of Employment The Future of Leadership The Future of Government Notes

14  CHAPTER 8: MAKING THE TRANSFORMATION HAPPEN Achtung! Sports analogy coming The 33 Framework – Nine Steps to Build and Execute a Digital Transformation EPIC 1 – IMAGINE Your Digital Future EPIC 2 – BUILD Your Transformation Unit EPIC 3 – OPERATE the Digital Transformation

15  EPILOGUE

16  INDEX

17  END USER LICENSE AGREEMENT

List of Illustrations

1 Chapter 1FIGURE 1.1 What is digital transformation?FIGURE 1.2 Top ten technology and consumer trendsFIGURE 1.3 The six digital frontiers

2 Chapter 2FIGURE 2.1 The digital OOH marketplaceFIGURE 2.2 Value exchange for TV adsFIGURE 2.3 Cluster of personal devicesFIGURE 2.4 New creative value chain

3 Chapter 3FIGURE 3.1 First, second‐ and third‐party consumer dataFIGURE 3.2 Benefits of a loyalty consortiumFIGURE 3.3 Providing value along the consumer journeyFIGURE 3.4 The intangibles exchange

4 Chapter 4FIGURE 4.1 Disaggregation of e‐commerce servicesFIGURE 4.2 The neighborhood vending wallFIGURE 4.3 The future shopping calendar

5 Chapter 5FIGURE 5.1 From partial to complete insightFIGURE 5.2 Full personalization for consumersFIGURE 5.3 Changing reasons for brands to existFIGURE 5.4 Localization of propositions

6 Chapter 6FIGURE 6.1 Industry 4.0 in the factoryFIGURE 6.2 Unmanned supply chainFIGURE 6.3 Modernization of traditional tradeFIGURE 6.4 Progressive reduction of plastic waste

7 Chapter 7FIGURE 7.1 The changing role of the CFOFIGURE 7.2 Benefits of Agile in actionFIGURE 7.3 A new type of organization

8 Chapter 8FIGURE 8.1 The 33 model of digital transformationFIGURE 8.2 Imagine your digital futureFIGURE 8.3 Build your transformation unitFIGURE 8.4 Operate your digital transformation

Guide

Cover Page

Table of Contents

Begin Reading

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The Digital Frontier

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