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Table of Contents

COVER

INTRODUCTION MIRED IN MEDIOCRITY THE PURPOSE OF CRACKING THE LEADERSHIP CODE KEYS TO READING THIS BOOK THE STORY BEHIND MY STORY CRACKING THE CODE LET'S GET CRACKING

Part I: CONTEXT Chapter 1: BECOMING A BETTER LEADER CONNECTION COMMUNICATION COLLABORATION LOOKING IN THE MIRROR FOCUS ON THE FUNDAMENTALS Chapter 2: YOUR INHERITED LEADERSHIP LEGACY A BRIEF HISTORY OF LEADERSHIP IN ORGANIZATIONS THE TAYLOR APPROACH TO LEADERSHIP WHY COMMAND AND CONTROL ENDURED SCIENTIFIC MANAGEMENT'S INFLUENCE ON BUSINESS SCHOOLS THE LEGACY STOPS PAYING DIVIDENDS Chapter 3: WHY OLD-SCHOOL LEADERSHIP STOPPED WORKING MEGATREND 1: GLOBAL AFFLUENCE AND CHOICE MEGATREND 2: COMPUTERIZATION MEGATREND 3: TRANSPARENCY THE LEADER OF THE FUTURE

Part II: CONNECTION Chapter 4: EMPATHY WHAT IS EMPATHY? LEADERSHIP BENEFITS OF EMPATHY Chapter 5: EMPATHY CHALLENGES TO LEADING WITH EMPATHY FACING THE CHALLENGES TO BUILD EMPATHY BECOMING A CONNECTED LEADER Chapter 6: BUILDING YOUR CREDIBILITY THE GIFT OF LEADERSHIP LEADERSHIP IS A ONE-ON-ONE RELATIONSHIP HONESTY SHOWING UP ON TIME DOING WHAT YOU SAY YOU WILL DO BEING CONSISTENT COMMITMENT CREATES CREDIBILITY

Part III: COMMUNICATION Chapter 7: THE CONFUSING CONUNDRUM OF COMMUNICATION CATASTROPHIC COMMUNICATION OBSTACLES TO COMMUNICATING WELL Chapter 8: CRACKING THE COMMUNICATION CODE COMMUNICATION GONE WRONG THE RIGHT WAY TO COMMUNICATE RAISE YOUR COMMUNICATION GAME

Part IV: COLLABORATION Chapter 9: MOTIVATION UNDERSTANDING THE DRIVERS OF MOTIVATION THE SECRET ABOUT MOTIVATION Chapter 10: LEADING BY DESIGN MOTIVATIONAL DESIGN HUMAN NEEDS MEETING THE PRIMARY NEEDS Chapter 11: LEADING BY DESIGN PERFORMANCE NEED 1: PURPOSE PERFORMANCE NEED 2: OWNERSHIP SATISFYING PERFORMANCE NEEDS SATISFIES PERFORMANCE Chapter 12: CREATING GREAT EMPLOYEE EXPERIENCES WHAT IS AN EXPERIENCE? WHAT DOES CUSTOMER EXPERIENCE HAVE TO DO WITH LEADERSHIP? THE POWER OF PEAK MOMENTS LEAVE THEM WITH A WOW EXPERIENCE MASTERING GREAT EXPERIENCES: GENERATE POSITIVE EMOTION MASTERING GREAT EXPERIENCES: CREATING DELIGHT TAILORING A PERSONALIZED EXPERIENCE Chapter 13: MAKING THINGS SIMPLE THE SIMPLE ADVANTAGE MEETINGS EMAIL SUMMING UP SIMPLE

EPILOGUE THE MYTH OF LEADERSHIP DEVELOPMENT THE POWER OF SMALL CHANGES YOU'RE AS READY AS YOU NEED TO BE

NOTES INTRODUCTION CHAPTER 1 CHAPTER 2 CHAPTER 3 PART II CHAPTER 4 CHAPTER 5 CHAPTER 6 PART III CHAPTER 7 CHAPTER 8 PART IV CHAPTER 9 CHAPTER 10 CHAPTER 11 CHAPTER 12 CHAPTER 13 EPILOGUE

BIBLIOGRAPHY

10  ACKNOWLEDGMENTS

11  ABOUT THE AUTHOR

12  INDEX

13  END USER LICENSE AGREEMENT

List of Illustrations

1 Chapter 1Figure 1.1 Core Components of Being a Leader

2 Chapter 5Figure 5.1 Effects of Impatience

3 Chapter 6Figure 6.1 The Gift: FrontFigure 6.2 The Gift: Back

4 Chapter 7Figure 7.1 The Three Rings of Effective Communication

5 Chapter 8Figure 8.1 Effective Communication and ResultsFigure 8.2 Poor Communication and ResultsFigure 8.3 Receipt for Effective Communication and Results

6 Chapter 10Figure 10.1 The Need-Satisfying Process

7 Chapter 11Figure 11.1 The Effort-Progress-Reward CycleFigure 11.2 The Decision Tree Model

8 Chapter 12Figure 12.1 Example Icebreaker

9 EpilogueFigure E.1 The Road to Success Fallacy

Guide

Cover

2 Table of Contents

Begin Reading

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Cracking the Leadership Code

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