Читать книгу Cracking the Leadership Code - Alain Hunkins - Страница 2
ОглавлениеTable of Contents
1 COVER
2 INTRODUCTION MIRED IN MEDIOCRITY THE PURPOSE OF CRACKING THE LEADERSHIP CODE KEYS TO READING THIS BOOK THE STORY BEHIND MY STORY CRACKING THE CODE LET'S GET CRACKING
3 Part I: CONTEXT Chapter 1: BECOMING A BETTER LEADER CONNECTION COMMUNICATION COLLABORATION LOOKING IN THE MIRROR FOCUS ON THE FUNDAMENTALS Chapter 2: YOUR INHERITED LEADERSHIP LEGACY A BRIEF HISTORY OF LEADERSHIP IN ORGANIZATIONS THE TAYLOR APPROACH TO LEADERSHIP WHY COMMAND AND CONTROL ENDURED SCIENTIFIC MANAGEMENT'S INFLUENCE ON BUSINESS SCHOOLS THE LEGACY STOPS PAYING DIVIDENDS Chapter 3: WHY OLD-SCHOOL LEADERSHIP STOPPED WORKING MEGATREND 1: GLOBAL AFFLUENCE AND CHOICE MEGATREND 2: COMPUTERIZATION MEGATREND 3: TRANSPARENCY THE LEADER OF THE FUTURE
4 Part II: CONNECTION Chapter 4: EMPATHY WHAT IS EMPATHY? LEADERSHIP BENEFITS OF EMPATHY Chapter 5: EMPATHY CHALLENGES TO LEADING WITH EMPATHY FACING THE CHALLENGES TO BUILD EMPATHY BECOMING A CONNECTED LEADER Chapter 6: BUILDING YOUR CREDIBILITY THE GIFT OF LEADERSHIP LEADERSHIP IS A ONE-ON-ONE RELATIONSHIP HONESTY SHOWING UP ON TIME DOING WHAT YOU SAY YOU WILL DO BEING CONSISTENT COMMITMENT CREATES CREDIBILITY
5 Part III: COMMUNICATION Chapter 7: THE CONFUSING CONUNDRUM OF COMMUNICATION CATASTROPHIC COMMUNICATION OBSTACLES TO COMMUNICATING WELL Chapter 8: CRACKING THE COMMUNICATION CODE COMMUNICATION GONE WRONG THE RIGHT WAY TO COMMUNICATE RAISE YOUR COMMUNICATION GAME
6 Part IV: COLLABORATION Chapter 9: MOTIVATION UNDERSTANDING THE DRIVERS OF MOTIVATION THE SECRET ABOUT MOTIVATION Chapter 10: LEADING BY DESIGN MOTIVATIONAL DESIGN HUMAN NEEDS MEETING THE PRIMARY NEEDS Chapter 11: LEADING BY DESIGN PERFORMANCE NEED 1: PURPOSE PERFORMANCE NEED 2: OWNERSHIP SATISFYING PERFORMANCE NEEDS SATISFIES PERFORMANCE Chapter 12: CREATING GREAT EMPLOYEE EXPERIENCES WHAT IS AN EXPERIENCE? WHAT DOES CUSTOMER EXPERIENCE HAVE TO DO WITH LEADERSHIP? THE POWER OF PEAK MOMENTS LEAVE THEM WITH A WOW EXPERIENCE MASTERING GREAT EXPERIENCES: GENERATE POSITIVE EMOTION MASTERING GREAT EXPERIENCES: CREATING DELIGHT TAILORING A PERSONALIZED EXPERIENCE Chapter 13: MAKING THINGS SIMPLE THE SIMPLE ADVANTAGE MEETINGS EMAIL SUMMING UP SIMPLE
7 EPILOGUE THE MYTH OF LEADERSHIP DEVELOPMENT THE POWER OF SMALL CHANGES YOU'RE AS READY AS YOU NEED TO BE
8 NOTES INTRODUCTION CHAPTER 1 CHAPTER 2 CHAPTER 3 PART II CHAPTER 4 CHAPTER 5 CHAPTER 6 PART III CHAPTER 7 CHAPTER 8 PART IV CHAPTER 9 CHAPTER 10 CHAPTER 11 CHAPTER 12 CHAPTER 13 EPILOGUE
12 INDEX
List of Illustrations
1 Chapter 1Figure 1.1 Core Components of Being a Leader
2 Chapter 5Figure 5.1 Effects of Impatience
3 Chapter 6Figure 6.1 The Gift: FrontFigure 6.2 The Gift: Back
4 Chapter 7Figure 7.1 The Three Rings of Effective Communication
5 Chapter 8Figure 8.1 Effective Communication and ResultsFigure 8.2 Poor Communication and ResultsFigure 8.3 Receipt for Effective Communication and Results
6 Chapter 10Figure 10.1 The Need-Satisfying Process
7 Chapter 11Figure 11.1 The Effort-Progress-Reward CycleFigure 11.2 The Decision Tree Model
8 Chapter 12Figure 12.1 Example Icebreaker
9 EpilogueFigure E.1 The Road to Success Fallacy
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