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The ADA Practical Guide to Dental Letters Write, Blog and Email Your Way to Success Table of Contents

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INTRODUCTION

INSURANCE

How Insurance Plans Work

Forgotten Signature on Dental Claim Form

Treatment Beyond Insurance Maximum

Treatment Beyond Insurance Maximum — CareCredit®

Patient Balance Due After Office Received Insurance Payment

Query to Insurance Company About Late Payment

Direct Reimbursement

Letter to Insurance Carrier Regarding UCR

Letter to Insurance Carrier — EOB Language for Not Dentally Necessary Services

Letter to Employer Regarding UCR

Letter to Employer — EOB Language for Not Dentally Necessary Services

Use Your Dental Benefits Before the End of the Year

Letter to Insurance Company for Nightguard and Cosmetic Approvals

Coordination of Benefits (COB)

Insurance Did Not Pay — Letter to Patient

Change of Accepted Insurance

Appeal of Claim Denial to Insurance Company — Letter from Patient

Notice of Privacy Practices — What Does It Mean?

FINANCIAL

New Payment Policy

Change in Charges

Payment Options for Extensive Treatment

Introducing Patients to CareCredit®

Cost Estimates

Delinquent Payers (1-30 Days)

Delinquent Payers (31-60 Days)

Delinquent Payers (61-90 Days)

Yearly Dental Expenditures

OFFICE ANNOUNCEMENTS

New Office Hours

Office Relocation

New or Second Office Location

New Dental Office/Renovation

New Dentist Introduction

New Employee Announcement

Retiring Employee/New Replacement Announcement

New Partner Announcement

New Associate Announcement

Dentist Absence/Office Closed

Dentist Out on Illness/Disability

Dentist Out on Maternity/Paternity/Adoption Leave

Retirement/Recommended Replacement Announcement

Practice Closing — No Replacement

Dentist Replacement After Death

EMPLOYMENT

Confirmation of New Employee

Rejection of an Application

Confirmation of Termination

Dentist Cover Letter

Dental Staff Cover Letter

Sample Dentist CV

Sample Dental Staff CV

Cover Letter for Applying for a Fellowship/Community Organization

VENDORS

Requesting a Safety Data Sheet (SDS)

Information and Thank You to a Dental Laboratory

Dissatisfaction with Equipment and Supplies

Services Not Ordered

Business Associate (HIPAA) Agreement Letter

REFERRALS

Update Non-dental Referral Sources on New Techniques

Thank You to Physician for Referral

Post-visit Thank You to Patient/Referral Encouragement

Thank You to Patient for Referral

Referral to Specialist on Patient’s Behalf

Specialist Recommendation/Referral — Letter to Patient

Follow-up on Referral — Letter to Patient

Physician Consult

WELCOME

Welcome Letter to Adult Patient

Welcome Letter to Adult for Child Patient

Welcome Letter to Child Patient

APPOINTMENTS

Appointment Reminder

Appointment Confirmation

Recall Notice

Continuing Care Reminder

Continuing Care Past Due

Reactivation of a Patient

Apology for Running Late for a Patient’s Appointment

Missed Appointment

TREATMENT

Mid-treatment Letter for a Complicated Case

Interrupted Treatment

Consequences of Delayed Treatment

Treatment Follow-up

Follow-up for Emergency

Post-treatment

Post-visit Letter to a New Patient

Post-visit Letter to a Child

Post-visit Letter to a Child — Thank You from Dudley and Your Dentist

Pre-medication

Antibiotic Prescription

Patient Dismissal

PATIENT EDUCATION

The Importance of Regular Dental Visits

Basic Home Care

Dental Care for Babies

Your Child’s First Dental Visit

Back to School Dental Visit

Mouthguards

Sealants

Braces for Kids

Dangers of Oral Piercing

X-ray Safety

Healthy Mouth, Healthy Body

Sipping and Snacking

Dealing with Dental Anxiety

Community Water Fluoridation

Antibiotics, Dental Treatment and Your Heart: Pre-medication Guidelines

Tobacco Cessation

Elder Care

Preparing to Travel Out of the Country

You May Be on Summer Vacation, But Your Oral Health Is Not

COSMETIC PROCEDURES

Cosmetic Dentistry

Braces for Adults

Tooth Whitening

Veneers

An Investment in Your Smile

DENTAL CONDITIONS

Bad Breath (Halitosis)

Grinding Your Teeth (Bruxism)

Temporomandibular Disorder (TMD)

Dry Mouth (Xerostomia)

Mouth and Throat Cancer

Gum (Periodontal) Disease

Sensitive Teeth

Diabetes and Your Oral Health

Stress and Your Oral Health

Cancer Treatment and Your Oral Health

RESTORATIVE PROCEDURES

Dental Implants

Three Tooth Replacement Options

Caring for Your Dentures

Crowns

Tooth Extraction

Root Canal

NEW TECHNOLOGY

CAD/CAM Restorations

Digital X-rays

Intraoral Cameras

Cone Beam Computerized Tomography (Cone Beam CT)

MARKETING PROMOTIONAL

To New Residents of the Area

School Presentation/Visit

Take Home Letter for Parents After a Children’s School/Community Presentation

Required School Check-up Offer

Mobile Dental Practice Visit — Letter to Patients

Mobile Dental Practice Visit — Letter to Community Organizations

Long Term Care Facility

Environmentally Friendly Practices in Our Office

Infection Control Procedures

Cover Letter for Sending Patient Surveys

New Practice Website

Our Practice Website Now Has PatientSmart

SPECIAL OCCASION AND PERSONAL

Congratulations — Civic or Organization Election

Personal Achievement/Award

Get Well — Illness or Surgery

Sympathy — Death in the Family

Congratulations — Retirement

Happy Holidays

New Baby

Job Promotion/Transfer

Marriage

High School/College Graduation

PATIENT FORMS

Dentist Request for Patient Records

Patient Request for Transfer of Records

School Excuse Upon Patient Authorization

Work Excuse Upon Patient Authorization

Pre-surgical Authorization/Dental Contraindications

Non-covered Services Acknowledgement Form

Patient Email Address Request

SAMPLE PRESS RELEASES

Local Dentist Leads “Give Kids a Smile®” Day

Dentist Elected Office of Local (State) Dental Society

Community-wide Oral Health Campaign

Local Dentist Volunteers for Mission of Mercy Event

DOCTOR UPDATES

Local Dentist Wins Award

Local Dentist Wins Fellowship

Local Dentist Completes Specialty Training

Local Dentist Completes Certificate/Degree Program

SAMPLE TEXTS, TWEETS, AND FACEBOOK POSTS

Sample Text Messages

Sample Tweets

Sample Facebook Posts

YOUR PRACTICE WEBSITE

What Causes Periodontal Diseases

Improving Your Smile

Dental Implants

Early Childhood Tooth Decay

Dental Letters: Write, Blog and Email Your Way to Success with CD-ROM

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