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PART ONE

Why Global Dexterity Matters

In this first section of the book, you’ll learn what global dexterity is and why it matters. You will meet Eric Rivers, the American-born CEO of an Indian technology firm in Mumbai, who is thoughtful, knowledgeable, and highly motivated to work effectively in India, but who struggles when switching his behavior to an Indian cultural style. You will meet Feng Li, a Chinese-born management consultant for a major American-based professional services firm in Chicago, who knows that he needs to participate in brainstorming sessions with partners in order to succeed, but who has trouble speaking up, despite the fact that he is highly knowledgeable and has many useful points to contribute. You will meet many others like Eric and Yu who struggle not with learning about cultural differences, but with the ability to actually translate this knowledge into effective behavior—what I call global dexterity. The first chapter explains why global dexterity is so critical in today’s global economy, and in the second chapter, I explain why, despite its great importance, global dexterity can be such a challenging skill to master.