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We have seen that the concept of emotional labour was developed initially by Arlie Hochschild from within the symbolic interactionist tradition. Workers who engage in emotional labour often say that it is exhausting. But why is this the case? Sechelski and Story (2018) look into this issue in relation to academic advisors in the USA.

Read their article online and try the questions that follow:

Sechelski, A. N., and Story, C. V. (2018) ‘So This is Why I’m Exhausted: Emotional Labor Explained’, Academic Advising Today, 41(2); www.nacada.ksu.edu/Resources/Academic-Advising-Today/View-Articles/So-This-Is-Why-Im-Exhausted-Emotional-Labor-Explained.aspx.

1 What kind of research is this? Where do the researchers gather their evidence from?

2 In relation to emotional labour, what is meant by ‘surface acting’ and ‘deep acting’?

3 Why do the authors say the deep acting is less exhausting than surface acting?

4 What can the advisors do to avoid exhaustion and ‘burnout’? Do you agree with the authors’ conclusions?