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8.15am, Wednesday 15 October

Transcript of a call to emergency services, [location given] Response Centre

999 OPERATOR – ‘Police emergency. Can I help you?’

YOUNG GIRL – ‘It’s my mum. I think she’s dead.’

OPERATOR – ‘Can I have your name and address, lovey?’

YOUNG GIRL – ‘Yes, I’m Sophia, I live at [address given].’

OPERATOR – ‘Okay, sweetheart. That’s great. Now, how old are you?’

SOPHIA – ‘I’m almost eleven.’

OPERATOR – ‘Thank you, Sophia. Now, listen – there are some police officers on their way to your house now, so you just stay on the phone talking to me until they get to you, okay? Then you must let them come in. Okay, lovey? You understand that?’

SOPHIA – ‘Yes, okay. But she’s dead. I think she must be. [Pauses.] She’s fallen down the stairs, I think, and there’s blood. She’s very cold.’

OPERATOR – ‘Okay sweetheart. I understand. You just keep talking to me, okay? Stay on the phone. The officers will be there in just a minute or two, all right? Is there anybody else with you?’

SOPHIA – ‘Yes, there is. My friend, Caitlyn. We had a sleepover. I don’t know what to do. Oh, hang on, Caitlyn’s gone to the door. I think it’s the police. Yes, they’re here.’

OPERATOR – ‘They’re there? All right sweetheart, I’ll let you go and speak to them, you’ve done really well. Could you put one of them on the line for me so I can–’

[PHONE DISCONNECTS]