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1.7.2 Discussion Questions

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1 Search the Internet and find a report or journal article that describes a healthcare quality improvement project. Prepare a brief summary of the project and include the following:Describe the process to be improved and the associated problem(s).What quality improvement framework was used?What variables were used to measure the key aspects of the process?What changes were made to the process and who developed these changes?Specifically, how much improvement was realized (e.g. cost savings, amount of risk reduction) and what monitoring was done to assure that the improvement was sustained?

2 Research nonstatistical tools that are commonly applied in quality improvement initiatives. Give a brief description of each of these tools and identify the steps in the DMAIC and PDCA frameworks in which they are most applicable.

3 Research and share principles of effective data visualization. Identify visualization techniques that should be avoided.

4 Explore the literature to find other quality improvement frameworks. Discuss how they compare to DMAIC and PDCA.

Improving Health Care Quality

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