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TABLE of CONTENTS

Foreword by Neil Armstrong

A Word from Arnold Palmer

Introduction

PART I WHO IS THIS GUY?

CHAPTER I Why I Wrote This Book

CHAPTER II Growing Up

CHAPTER III Miami University

CHAPTER IV New Haven, Here We Come!

CHAPTER V Yale Law School

CHAPTER VI Back in Ohio

CHAPTER VII The Army

CHAPTER VIII Judge Advocate General’s School

CHAPTER IX The Kids

CHAPTER X Years at Taft Stettinius & Hollister

CHAPTER XI Taft Broadcasting Company

CHAPTER XII The LPGA

CHAPTER XIII The Years with Arnie

CHAPTER XIV The Years Since

PART II LESSONS LEARNED

Hard Work

Broaden Your Range of Interests

Learn to Deal with Detail but Not Be Absorbed by It

It’s Okay to Worry—Just Don’t Agonize

Control Your Anger

Importance of Effective Communication

Return Your Phone Calls and E-mails

Appearance and Good Manners

Punctuality

Implementation of a Decision Is Frequently as Important as the Decision Itself

Know Something about Everything on Your Desk

Pick Every Available Brain

Respect for Others

Brevity in All Things

Always Reach for Excellence

Be Wary of Things You Don’t Understand

Avoid Hubris

Don’t Be Afraid of Change and Innovation

Qualities of Success Can Bring Failure

Have a Defined Value System

Patience

Sense of Humor

Epilogue

Some Thank You’s

Appendix

Who's That With Charlie?

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