Читать книгу Coffee Break Confidential. Real-Life Tales from Assistants - Christina Maslova - Страница 5

But as a fact, you need just one thing – TALK TO PEOPLE.

First of all, let’s define. There is an internal communication with partners, colleagues, boss. When you discuss the contract, the business issue. It is one thing. But, I would like to talk about external one, when you need to go and ask, take the phone and call, open the laptop and write, when you need help, answer or advice.

Recently, I stirred up, I think, almost the whole office of Disney Land Paris because I couldn’t buy tickets online. Neither on their com. web site, nor the co.uk. It just told me “your reservation couldn’t be completed” during several days. The call on the number mentioned on the web page finished in a 5 minutes as I heard – yes, we know the problem, try later. That’s it. My dear boss – go to Paris, and buy the tickets at the cashier’s office. But, as you can imagine, the issue is really simple and quite stupid. And it couldn’t be finished like this.

My big thanks to Marco Bernini, Vice-president Parks Operations chez Disneyland Paris, he wrote me the number of his office, where his assistants helped me to solve the problem. And now I know both names of assistants and the Russian representative of Disney Land Paris. The secretary in my office was surprised when heard that I communicate with top management of Disney Land Paris. And she asked, how did I know all these people?

I don’t know them. And I don’t know a lot of people from my almost 8 000 contacts on LinkedIn. And they don’t know me personally. But, the main thing what I say on my master classes is that people, in most part, are very nice, open and friendly. And the only thing what you need to do – is to go, write or call and ask. And there is nothing extraordinary in this. I communicate with my colleagues, business owners from Brazil to Australia, I know what I tell you about. And it’s a very efficient tool I should say. Not your communication skill. But your openness, your wish to talk to people. Our big mistake is that we don’t want to deal with people. But, as a fact – very often to solve the problem you need to do a very little step. TALK TO PEOPLE.