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Acknowledgements

Our thanks go to scores, if not hundreds, of people who have helped us over the years to understand charities and voluntary organisations, including their successes, dilemmas and setbacks. We are particularly grateful to more than 80 people who agreed to be interviewed for this book, including ten users of charities’ services who gave us their personal stories, and to a dozen charities we visited to gain a detailed impression of their work. Special thanks go to Joe Saxton, head of the research consultancy nfpSynergy, who conceived the idea of a book about the importance of charities, provided some initial funding, but stood back from deciding or approving the content. Several specialists kindly read and commented on parts of the book for us, which was invaluable, and we have drawn heavily on the knowledge and experience of colleagues at Third Sector and Civil Society Media: many thanks to them all, and to our editors at Policy Press who helped us improve the structure and the text. We would also like to pay special tribute to the late Daniel Phelan, who supported and celebrated the work of charities as founder of Civil Society Media and the Charity Awards.