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The Basic plan is free with every account and gives you access to customer service, along with documentation, white papers, and the support forum. Customer service covers billing and account support issues.

The Developer plan starts at $29/month and adds access for one account holder to a Cloud Support associate along with limited general guidance and “system impaired” response.

For $100/month (and up), the Business plan will deliver faster guaranteed response times to unlimited users for help with “impaired” systems, personal guidance and troubleshooting, and a support API.

Finally, Enterprise support plans cover all of the other features, plus direct access to AWS solutions architects for operational and design reviews, your own technical account manager, and something called a support concierge. For complex, mission‐critical deployments, those benefits can make a big difference. But they'll cost you at least $15,000 each month.

You can read more about AWS support plans at aws.amazon.com/premiumsupport/compare-plans.