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ОглавлениеHR clerks
Job Hunting
A Practical Manual for Job-Hunters and Career-Changers
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Copyright
Notice of Rights
All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. No Claim to Orig. U.S. Govt. Works.
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Good solid advice and great strategies
for getting interviews and landing the HR clerks job.
To Prepare for the Job this book tells you:
the training and education needed
earnings
expected job prospects
the job’s activities and responsibilities
working conditions
To Land the Job, it gives you the hands-on and how-to’s insight on
Finding Opportunities - the best places to find them
Writing Unbeatable Resumes and Cover Letters
Acing the Interview
What to Expect From Recruiters
How employers hunt for Job-hunters.... and More
This book offers excellent, insightful advice for everyone from entry-level to senior professionals. None of the other such career guides compare with this one. It stands out because it:
Explains how the people doing the hiring think, so that you can win them over on paper and then in your interview;
Is filled with useful cheat and work-sheets;
Explains every step of the job-hunting process - from little-known ways for finding openings to getting ahead on the job.
This book covers everything. Whether you are trying to get your first Job or move up in the system, you will be glad you got this book.
Contents
FINDING AND APPLYING FOR HR clerks JOBS AND EVALUATING OFFERS
Where to Learn About Job Openings
School career planning and placement offices.
Labor unions.
State employment service offices.
Job matching and referral.
Services for special groups.
Federal Government.
Community agencies.
Private employment agencies and career consultants.
Internships.
Applying for a HR clerks Job
Resumes and application forms.
Gathering information.
Choosing a format.
Resume and KSA (knowledge, skills & abilities) tips:
Cover letters.
HR clerks Job Interview Tips
Preparation:
Personal appearance:
The interview:
Information to bring to an interview:
Evaluating a HR clerks Job Offer
The organization.
Should you work for a relatively new organization or one that is well established?
The job
Where is the job located?
Does the work match your interests and make good use of your skills?
How important is the job to the company or organization?
What will the hours be?
How long do most people who enter this job stay with the company?
The company should have a training plan for you.
Salaries and benefits.
WHAT TO EXPECT FROM THE OTHER SIDE OF THE TABLE…
THE INTERVIEW AND SELECTION PROCESS
Step 1
Technical Competencies Assessment Guide
Step 2
Determine the Customer Service Focused
Competencies of the Job
Definitions:
Responsible.
Likeable.
Believable.
Outgoing.
Unflappable.
CUSTOMER SERVICE FOCUSED BEHAVIORS ASSESSMENT GUIDE
Step 3
Develop Interview Questions to Assess Both
Technical and Customer Service
Focused Competencies
Step 4
Conducting the Interview
Step 5
Background and Reference Checks
Making a Job Offer
Confirming Job Offer Letter
Informing Unsuccessful Candidates
Retention of Interview Materials
SAMPLE CUSTOMER SERVICE FOCUSED INTERVIEW QUESTIONS
Responsible
Likeable
Believable
Outgoing
Unflappable
INTERVIEWING HR clerks
A Practical Guide for Selecting
THE INTERVIEW PROCESS
Planning
Confirming/Scheduling Interview
Conducting the Interview
Closing
Follow Up
TIPS ON INTERVIEWING
Interview Questions To Get You Started
Supervisor and Manager Competencies
Interviewing People With Disabilities
Accommodating Persons With Disabilities For An Interview
Interview Do’s and Don’ts
CHECKING REFERENCES
Which References Should I Check?
Tips for Checking References
The Reference Check Questions To Ask
Prohibited Questions and Practices
RECORDING A PROFILE OF IMPRESSIONS
Supervisory and Managerial Competencies:
Building Coalitions/Communication:
Recruiting HR clerks - It Takes More Than A Job Announcement
Before Submitting the Vacancy
When the Vacancy Announcement is Open
Once the Certificate of Eligibles is Received
After The Selection is Made
ASSESSING YOUR RECRUITMENT AND SELECTION PRACTICES
Policies and Procedures
Recruitment Strategies
“There are few, if any, jobs in which ability alone is sufficient. Needed, also, are loyalty, sincerity, enthusiasm and team play.” - William B. Given, Jr.
“When people go to work, they shouldn’t have to leave their hearts at home.” - Betty Bender
“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” - Elbert Hubbard
”To find joy in work is to discover the fountain of youth.” - Pearl S. Buck
“One of the symptoms of an approaching nervous breakdown is the belief that one’s work is terribly important.” - Bertrand Russell
“Opportunity is missed by most people because it is dressed in overalls and looks like work.” - Thomas A. Edison
“Far and away the best prize that life offers is the chance to work hard at work worth doing.” - Theodore Roosevelt
“Going to work for a large company is like getting on a train. Are you going sixty miles an hour or is the train going sixty miles an hour and you’re just sitting still?” - J. Paul Getty
“The world is full of willing people, some willing to work, the rest willing to let them.” - Robert Frost
“So much of what we call management consists in making it difficult for people to work.” - Peter Drucker
”Nothing is really work unless you would rather be doing something else.” - James M. Barrie
”I’m a great believer in luck, and I find the harder I work the more I have of it.” - Thomas Jefferson
“Success in business requires training and discipline and hard work. But if you’re not frightened by these things, the opportunities are just as great today as they ever were.” - David Rockefeller
HR clerks FACTS:
Summary, What HR clerks do, Work Environment, How to become one, Pay, Job Outlook, Similar Occupations and Contacts for More Information.
Information Clerks
Summary
Information clerks assist with maintaining records, collecting data and information, and responding to customers’ questions or concerns.
Quick Facts: Information Clerks
2010 Median Pay $29,990 per year
$14.42 per hour
Entry-Level Education See How to Become One
Work Experience in a Related Occupation None
On-the-job Training See How to Become One
Number of Jobs, 2010 1,605,300
Job Outlook, 2010-20 7% (Slower than average)
Employment Change, 2010-20 108,900
What Information Clerks Do
Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information, and respond to customers’ questions or concerns.
Work Environment
Information clerks work in medical offices, government agencies, law offices, and private businesses. Most work full time.
How to Become an Information Clerk
A high school diploma is enough for most positions, but some employers prefer workers who have some education beyond high school.
Pay
The median annual wage of information clerks was $29,990 in May 2010.
Job Outlook
Employment of information clerks is expected to grow by 7 percent from 2010 to 2020, slower than the average for all occupations. However, employment growth will vary by specialty.
Similar Occupations
Compare the job duties, education, job growth, and pay of information clerks with similar occupations.
O*NET
O*NET provides comprehensive information on key characteristics of workers and occupations.
Contacts for More Information
Learn more about information clerks by contacting these additional resources.
What Information Clerks Do
Hotel, motel and resort desk clerks provide customer service to hotel guests and other customers often at the hotel’s front desk.
Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information, and respond to customers’ questions or concerns.
Duties
Information clerks typically do the following:
Keep records and information
Help colleagues and customers with routine administrative work
Prepare and locate records and information that colleagues and customers need
Ensure that colleagues and customers follow proper procedures
Information clerks generally manage a particular kind of information or record. Some clerks work in a particular setting.
Correspondence clerks review and respond to inquiries from the public, other businesses, or other departments. They gather information and data so that they can give accurate answers to questions and requests. Correspondence clerks write letters or email in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. They may have to gather data before replying.
Court clerks organize and maintain the records of the court for which they work. They prepare the calendar of cases, also known as a docket, and tell attorneys and witnesses when they need to appear in court. Court clerks put together materials for court proceedings and prepare, file, and forward case files. They also keep records of, and answer inquiries about, court proceedings.
Eligibility interviewers do interviews both in person and over the phone to determine if applicants qualify for government assistance and resources. They answer applicants’ questions about benefits and programs and refer them to other agencies or programs when their own agency cannot help.
File clerks keep companies’ and organizations’ paper or electronic records. They enter data into, organize, and retrieve files. In organizations with electronic filing systems, file clerks scan and upload documents.
Hotel, motel, and resort desk clerks provide customer service to guests, often at the facility’s front desk. They check guests in and out, assign rooms, and verify guests’ method of payment. They also keep records about which rooms are occupied and take reservations. These clerks answer guests’ questions and respond to their concerns. For example, they may give guests directions or send housekeeping staff to their room if it is not clean.
Human resources assistants provide administrative support to human resource departments. They keep personnel records, collecting information about employees, such as their addresses, employment history, and performance evaluations. They post information about job openings and review the resumes and applications of candidates for employment to ensure that they are eligible for the positions for which they have applied.
Interviewers do interviews over the phone, in person, through the mail, or electronically. They use the information they get to complete forms, applications, or questionnaires for market research surveys, Census forms, and medical histories. Interviewers are usually given specific instructions about what questions to ask and what information to collect. They compile and record information from their interviews.
License clerks help the public with applications for licenses and permits. They process applications and collect application fees. They determine if applicants are qualified to receive the particular license or permit. They keep records of applications received and licenses issued. License clerks keep applicants informed about the status of their application and notify them if they need to provide additional information.
Municipal clerks provide administrative support to town and city governments. They keep minutes of town and city council meetings and then distribute the minutes to local officials and staff. Municipal clerks help prepare for elections by creating ballots and training election officials. They respond to requests for information from the public, local and state officials, and state and federal legislators. Municipal clerks also maintain town and city records.
Order clerks receive orders from customers and enter the information into their company’s order entry system. They also answer customers’ questions about prices and shipping. Order clerks collect information about customers, such as their address and method of payment, to put into the order entry system.
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. These clerks prepare invoices outlining rates and fees and accept payment from passengers. They may check baggage and assign boarding passes to passengers.
Work Environment
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ and guests’ reservations for hotels and transportation.
Information clerks held about 1.6 million jobs in 2010.
Information clerks are employed throughout the economy. Some of the places they work include medical offices, government agencies, law offices, and private businesses.
Work Schedules
Most information clerks work full time. However, part-time work is common for hotel, motel, and resort clerks, for file clerks, and for interviewers.
How to Become an Information Clerk
Many organizations maintain files and records on computers so information clerks need to be comfortable using and maintaining computer databases.
A high school diploma is enough for most positions, but some employers prefer workers who have some education beyond high school.
Education
A high school diploma is generally enough for most positions as an information clerk. However, some employers prefer to hire candidates who have some college education or an associate’s or higher degree.
Training
Most information clerks are trained on the job in the policies and procedures of the business or government agency that employs them. Some types of information clerks, such as those who work for government agencies, may have to go through longer periods of training.
Important Qualities
Communication skills. Information clerks must be able to explain policies and procedures clearly to colleagues and customers.
Computer skills. Many organizations maintain files and records on computers. Therefore, information clerks must be comfortable working with computer databases.
Discretion. Information clerks, particularly human resources assistants, have access to confidential information, and they need to be able to keep this information private.
Organizational skills. Information clerks manage files, applications, and correspondences, so they need to have good organizational skills to find files quickly and efficiently.
People skills. Many information clerks interact with others regularly in person or on the phone. They must be able to work effectively with others to get the information they need and to understand and satisfy the needs of others.
Pay
Information Clerks
Median annual wages, May 2010
Total, All Occupations
$33,840
Office and Administrative Support Occupations
$30,710
Information Clerks
$29,990
All Occupations includes all occupations in the U.S. Economy.
The median annual wage of information clerks was $29,990 in May 2010. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $18,210, and the top 10 percent earned more than $47,700.
The median wages for information clerks in May 2010 were the following:
$39,960 for eligibility clerks
$36,800 for human resources assistants
$34,390 for court, municipal, and license clerks
$33,410 for correspondence clerks
$31,740 for reservation and transportation ticket agents and travel clerks
$28,820 for interviewers
$28,710 for order clerks
$25,090 for file clerks
$19,930 for hotel, motel, and resort desk clerks
$37,010 for all other information and record clerks
Most information clerks work full time. However, part-time work is common for hotel, motel, and resort clerks, for file clerks, and for interviewers.
Job Outlook
Information Clerks
Percent change in employment, projected 2010-20
Total, All Occupations
14%
Office and Administrative Support Occupations
10%
Information Clerks
7%
All Occupations includes all occupations in the U.S. Economy.
Employment of information clerks is expected to grow by 7 percent from 2010 to 2020, slower than the average for all occupations. However, employment growth will vary by specialty. Projected employment change for specific types of information clerks from 2010 to 2020 is as follows:
Employment of interviewers is projected to grow by 17 percent. Rapid growth in the healthcare and market research industries that employ most of these workers will generate jobs for interviewers. However, the expanding use of online surveys and questionnaires for market research, as well as the increasing use of digital health records, is expected to limit growth.
Employment of human resources assistants is expected to grow by 11 percent. Because more offices are moving toward electronic methods of recordkeeping, demand for these workers, who help maintain personnel records, will decrease.
Employment of hotel, motel, and resort desk clerks: is projected to grow by 11 percent. As developers open new hotels, the number of jobs for hotel, motel, and resort desk clerks should increase. In addition, jobs should be created through demand from consumers who begin traveling again as the economy recovers from the 2007-09 recession.
Employment of court, municipal, and license clerks is expected grow by 8 percent. Growth is expected because of increases in demand for government and court services. As more citizens seek licenses and other municipal records, towns, cities, and courts will need to hire more clerks to handle their requests.
Employment of order clerks is projected to grow by 7 percent. Improvements to technology have decreased the need for these workers. As more consumers buy online, demand for order clerks will continue to decline.
Employment of reservation and transportation ticket agents and travel clerks is expected to grow by 6 percent. Increased use of online reservations systems and self-service ticketing machines will reduce the number of people needed to provide the services these workers offer.
Employment of eligibility interviewers is projected to grow by 3 percent. The increase in the number of baby boomers retiring and becoming eligible for Social Security and other government entitlement programs will be the main cause of growth in this occupation. However, automation should reduce employment growth for some eligibility interviewers as more government programs allow people to apply for assistance online.
Employment of file clerks is expected to decline by 5 percent. Declines are expected as businesses, including doctors’ offices, increasingly convert to electronic recordkeeping systems. As a result, fewer file clerks will be needed to maintain and organize files. In addition, duties that file clerks used to do will increasingly be done by other workers.
Employment of correspondence clerks is projected to decline by 12 percent. As duties previously handled by correspondence clerks are increasingly given to other workers, such as administrative assistants, fewer jobs will be available for correspondence clerks.
Employment of all other information and recordkeeping clerks is expected to grow by 1 percent.
Employment projections data for information clerks, 2010-20
Occupational Title SOC Code Employment, 2010 Projected Employment, 2020 Change, 2010-20 Employment by Industry
Percent Numeric
Information Clerks
— 1,605,300 1,714,300 7 108,900 —
Correspondence Clerks
43-4021 10,200 9,000 -12 -1,200
Court, Municipal, and License Clerks
43-4031 129,500 139,900 8 10,400
Eligibility Interviewers, Government Programs
43-4061 125,700 129,600 3 3,900
File Clerks
43-4071 185,000 176,200 -5 -8,800
Hotel, Motel, and Resort Desk Clerks
43-4081 227,500 252,700 11 25,200
Interviewers, Except Eligibility and Loan
43-4111 213,500 250,400 17 36,900
Order Clerks
43-4151 212,100 227,900 7 15,700
Human Resources Assistants, Except Payroll and Timekeeping
43-4161 156,900 174,500 11 17,600
Reservation and Transportation Ticket Agents and Travel Clerks
43-4181 124,300 131,500 6 7,200
Information and Record Clerks, All Other
43-4199 220,600 222,700 1 2,100
Similar Occupations
This table shows a list of occupations with job duties that are similar to those of information clerks.
OCCUPATION JOB DUTIES ENTRY-LEVEL EDUCATION MEDIAN ANNUAL PAY, MAY 2010
Bookkeeping, Accounting, and Auditing Clerks
Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.
High school diploma or equivalent $34,030
Compensation and Benefits Managers
Compensation managers plan, direct, and coordinate how and how much an organization pays its employees. Benefits managers do the same for retirement plans, health insurance, and other benefits an organization offers its employees.
Bachelor’s degree $89,270
Financial Clerks
Financial clerks do administrative work for banking, insurance, and other companies. They keep records, help customers, and carry out financial transactions.
High school diploma or equivalent $33,710
General Office Clerks
General office clerks do a broad range of administrative tasks, including answering telephones, typing or word processing, and filing. However, tasks vary widely in different jobs.
High school diploma or equivalent $26,610
Human Resources Managers
Human resources managers plan, direct, and coordinate the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization’s management and its employees.
Bachelor’s degree $99,180
Human Resources Specialists
Human resources specialists recruit, screen, interview, and place workers. They also may handle human resources work in a variety of other areas, such as employee relations, payroll and benefits, and training.
Bachelor’s degree $52,690
Lodging Managers
Lodging managers make sure that guests on vacation or business travel have a pleasant experience, while also ensuring that an establishment is run efficiently and profitably.
High school diploma or equivalent $46,880
Material Recording Clerks
Material recording clerks keep track of information to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.
See How to Become One $24,100
Receptionists
Receptionists perform various administrative tasks, including answering telephones and giving information to the public and customers.
High school diploma or equivalent $25,240
Training and Development Managers
Training and development managers plan, direct, and coordinate programs to enhance the knowledge and skills of an organization’s employees. They also oversee a staff of training and development specialists.
Bachelor’s degree $89,170
Contacts for More Information
For more information about hotel, motel and resort desk clerks, visit
American Hotel & Lodging Association
For more information about human resources assistants, visit
Society for Human Resource Management
This chapter provides clear insight in the current state of HR clerks jobs - the next chapter covers how to find and apply for HR clerks jobs.
FINDING AND APPLYING FOR HR clerks JOBS AND EVALUATING OFFERS
Finding—and getting—a job you want can be a challenging process, but knowing more about job search methods and application techniques can increase your chances of success. And knowing how to judge the job offers you receive makes it more likely that you will end up with the best possible job.
Where to learn About Job Openings
Job Search Methods
Applying for a Job
Job Interview Tips
Evaluating a Job Offer
Where to Learn About Job Openings
Personal contacts
School career planning and placement offices
Employers
Classified ads:
National and local newspapers
Professional journals
Trade magazines
Internet resources
Professional associations
Labor unions
State employment service offices
Federal Government
Community agencies
Private employment agencies and career consultants
Internships
Job Search Methods
Finding a job can take months of time and effort. But you can speed the process by using many methods to find job openings. Data from the Bureau of Labor Statistics suggest that people who use many job search methods find jobs faster than people who use only one or two.
Personal contacts.
Many jobs are never advertised. People get them by talking to friends, family, neighbors, acquaintances, teachers, former coworkers, and others who know of an opening. Be sure to tell people that you are looking for a job because the people you know may be some of the most effective resources for your search. To develop new contacts, join student, community, or professional organizations.
School career planning and placement offices.
High school and college placement offices help their students and alumni find jobs. Some invite recruiters to use their facilities for interviews or career fairs. They also may have lists of open jobs. Most also offer career counseling, career testing, and job search advice. Some have career resource libraries; host workshops on job search strategy, resume writing, letter writing, and effective interviewing; critique drafts of resumes; conduct mock interviews; and sponsor job fairs.
Employers.
Directly contacting employers is one of the most successful means of job hunting. Through library and Internet research, develop a list of potential employers in your desired career field. Then call these employers and check their Web sites for job openings. Web sites and business directories can tell you how to apply for a position or whom to contact. Even if no open positions are posted, do not hesitate to contact the employer: You never know when a job might become available.
Consider asking for an informational interview with people working in the career you want to learn more. Ask them how they got started, what they like and dislike about the work, what type of qualifications are necessary for the job, and what type of personality succeeds in that position. In addition to giving you career information, they may be able to put you in contact with other people who might hire you, and they can keep you in mind if a position opens up.
Classified ads.
The “Help Wanted” ads in newspapers and the Internet list numerous jobs, and many people find work by responding to these ads. But when using classified ads, keep the following in mind:
Follow all leads to find a job; do not rely solely on the classifieds.
Answer ads promptly, because openings may be filled quickly, even before the ad stops appearing in the paper.
Read the ads every day, particularly the Sunday edition, which usually includes the most listings.
Keep a record of all ads to which you have responded, including the specific skills, educational background, and personal qualifications required for the position.
Internet resources.
The Internet includes many job hunting Web sites with job listings. Some job boards provide National listings of all kinds; others are local. Some relate to a specific type of work; others are general. To find good prospects, begin with an Internet search using keywords related to the job you want. Also look for the sites of related professional associations.
