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HUG YOUR HATERS:

How to Embrace Complaints and Keep Your Customers Hardcover by Jay Baer

Copyright © 2016 by Convince & Convert, LLC

All rights reserved including the right of reproduction in whole or in part in any form. This edition published by arrangement with Portfolio, an imprint of Penguin Publishing Group, a division of Penguin Random House LLC

© 2016 by Convince & Convert, LLC,

© Королев М. В., перевод на русский язык, 2017,

© Оформление. ООО «Издательство «Эксмо», 2018

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