Читать книгу Business Communication Management - Dr. Anna Rostomyan - Страница 6

CONTENT

Preface

Section One

Communication and Emotions:

1.1. The Ways of Business Communication

1.2. The Vitality of Trust and Emotion Expressions in Business Communication

1.3. Communication Strategies in Leading People

1.4. The Nature and Psychological Aspect of Emotions

1.5. Pragmatics and Speech Acts

Section Two

Passion and Reason:

2.1. The Role of Emotions in Business Management

2.2. The Urgency of Emotion Expression Management

2.3. The Role of Background Knowledge in Communication

2.4. The Iceberg Theory

2.5. The Emotional/Rational Dichotomy

2.6. Manifestation of Emotions in Business

2.7. The Nature of Emotion Expression Management Techniques in Speech

2.8. The Importance of Anger Management at Work Place

Conclusion

Bibliography