Upstanding

Upstanding
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The CEO of Anaplan explains how a company’s character is a critical driver of sustained success  In his career as an executive at IBM, Cisco, and now as CEO of Anaplan, Frank A. Calderoni discovered that character is just as vital for companies as it is for individuals. In  Upstanding: How Company Character Catalyzes Loyalty, Agility, and Hypergrowth , the author explores the powerful link between corporate strategy, company culture, and individual character, and how activating this link is essential to realizing strong company character—and an essential ingredient for organizations to achieve hypergrowth, agility, and loyalty. This innovative resource features real-life examples of how today’s most successful companies are building upstanding character while increasing employee engagement, happiness, and performance.  The book is written to help executives, company founders, managers, and other leaders develop strategies that supercharge organizational performance while building a strong and high-engagement culture—providing real-world insights from the author’s own career along with a diverse cross-section of business thought leaders and CEOs of companies both small and large, local and global. The author draws upon his experience leading a $10 billion hypergrowth software company to explain how the fusion of culture and strategy, driven by a company’s character, leads to sustained internal and external success. Designed to empower leaders to make character the cornerstone of corporate culture, this invaluable resource:  Explores what “upstanding character” means for an organization, and how building a culture based on empathy, courage, authenticity, integrity, respect, and other factors drives higher performance and value creation for employees, customers, partners, and shareholders Reviews research on how culture drives performance, and operational practices for building upstanding organizational character and driving value-aligned behavior Features original interviews with Shantanu Narayen, Cy Wakeman, Eric Hutcherson, Kellie McElhaney, Geoffrey Moore, and other leaders inside and outside the tech sector Provides practical tools and approaches for increasing inclusion and belonging, improving communication, strengthening engagement, and rewarding upstanding character in employees Discusses the “Big 9” cultural values that are essential to creating upstanding company character, such as agility, collaboration, diversity, integrity, and respect With a foreword by Shantanu Narayen, Chairman and CEO of Adobe,  Upstanding: How Company Character Catalyzes Loyalty, Agility, and Growth  is essential reading for executives and business leaders interested in strategy, leadership, organizational culture, and management innovation, as well as leadership teams and HR professionals who are responsible for guiding their organization’s culture and developing its character.

Оглавление

Frank A. Calderoni. Upstanding

Table of Contents

Guide

Pages

UPSTANDING. HOW COMPANY CHARACTER CATALYZES LOYALTY, AGILITY, AND HYPERGROWTH

Foreword

Introduction

Upstanding company character is essential to achieving and sustaining peak performance

How I Got Here

Notes

CHAPTER 1 A New Given: Culture Is Strategy

Leaders must put character at the center of everything they do

Company Culture Is Distinct from Company Character

The New Relevance of Character

Leading for Character and Culture

The Nexus of Culture and Strategy

The Big Nine Values That Drive Great Company Cultures

Notes

CHAPTER 2 21st-Century Ethos

Character is the North Star by which we steer our organizations

Ethos of Inclusion, Purpose, and Agency

Virtual and Global Teams

The Employer Value Proposition

The Transformation of Every Company in Every Industry

Bigger Data

Hypergrowth Expectations

Customers First

Notes

CHAPTER 3 The New Essential Core: Upstanding Character

Having a disengaged character is the same as having no character

Is Your Character Online or Offline?

10 Signs Your Character Is Online

10 Signs Your Character Is Offline

The DNA of Organizations with Upstanding Character

Notes

CHAPTER 4 Know Your Values

Upstanding character starts with defining your unique core values

It Starts with Personal Work

Know What You Stand For

Identify Values in Partnership with Employees

Five-Step Values Workshop Process

Step 1—The Core Values List Question

Step 2—Creating the Core Values List

Step 3—Organizing Your Core Values List

Step 4—Selecting Your Core Values

Step 5—Defining Your Core Values

Review and Update Your Values

Notes

CHAPTER 5 Top Down, Bottom Up

Authentic company values come from an ongoing dialogue, constant vigilance, and recognition of exemplary behavior

Eras Identify Their Leaders

Communicate, Communicate, Communicate

Carrying the Culture Flag

Notes

CHAPTER 6 Make Character-LedCulture Your Strategy

It requires a lot of courage to take a stand on behalf of a company's character

What's Your Purpose?

Beyond Financial Results

Learnings from the Disney Institute

Transparency and Accountability

Notes

CHAPTER 7 Magnetic Character:Activating Positive Forces

Take bold action to drive positive change

Taking a Stand

A Continuum for Change

Investing in career opportunities for underrepresented people

Designing a new metric to assess belonging

Attract and Retain People

Hiring for Character

Evaluating Talent for Character

Building an Upstanding Leadership Team

Notes

CHAPTER 8 Responding to Crisis

Your true character is what shows up in times of crisis

When You Are Called, How Do You Answer?

The IBM Work-from-home Pledge

I pledge to be Family Sensitive

I pledge to support Flexibility for Personal Needs

I pledge to support “Not Camera Ready” times

I pledge to Be Kind

I pledge to Set Boundaries and Prevent Video Fatigue

I pledge to Take Care of Myself

I pledge to Frequently Check in on People

I pledge to Be Connected

Cisco and Proposition 8

The Day the NBA Answered the Call

Notes

CHAPTER 9 Stories from Exemplar Companies—and Leaders

An organization's upstanding character is a reflection of the people in it

Adobe: Evolution of a Great Company

Culture at Puppet—A Move Back to Its Roots

A Breath of Fresh Air at Coca-Cola

Creating a Mission-driven Culture at Chegg

The Nature of Character at Slack

Charles Schwab: A Founder's Living Legacy of Service to Clients

Genpact: Character Drives Client-first Culture

Keeping the Culture Ball in Play at Splunk

The Power of Jaguar Land Rover's Mantra

Notes

CHAPTER 10 Looking to the Future

Create the future you want to live and work in

The AI Edge

Career Management

The Future of Work

Equity-fluent Leadership

Policy and Benefits Plays

Mindset, Culture, and Strategy Plays

Becoming an Equity-fluent Leader

My Greatest Hope

Upstanding Character Defined

Notes

Acknowledgments

About the Author

Index

WILEY END USER LICENSE AGREEMENT

Отрывок из книги

FRANK A. CALDERONI

ANAPLAN CEO

.....

I joined Cisco in 2004 as Vice President, Worldwide Sales Finance, when the company was in its heyday, and was promoted to CFO in 2008. Profits were soaring, business was great, and some of the best people I have ever worked with were joining in record numbers. During my tenure, the company more than doubled business revenues and profits. But then we faced major adversity in the wake of the global recession, which hit in 2008–2009 and affected Cisco for several years. I will never forget the day in 2011 when we received 11 analyst downgrades, lost billions in the marketplace, and suddenly had a lot more adversaries.

This was a time of significant company transition. Cisco had more than 66,000 employees globally and a very strong company culture. We had to quickly implement a cost-savings plan in excess of $1 billion—leading to heartbreaking rounds of downsizing and layoffs—while at the same time trying to maintain a positive culture. It was probably where I learned the most about how important culture can truly be when the worst happens all at once.

.....

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