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Friedman Greg. Advisory Leadership
Additional Praise for. Advisory Leadership
Foreword
Preface
Acknowledgments
Introduction. Understanding Heart Culture. Making the Change
Chapter 1. Patience. Taking Your Time to Find the Right People
Next Gen Employees: Changing Values, Changing Culture
Taking Your Time during the Hiring Process
Four Steps to Hiring the Right Candidate
Benefits
Chapter 2. Honesty and Integrity. Speaking Openly and Walking the Walk
Overcommunicate Your Values and Philosophy
Considering Your Audience
The 55-38-7 Communication Formula
The Mehrabian Communication Model
What Is the Safe Space?
Resolving Conflict
Walking the Walk
Benefits
Chapter 3. Compassion. Unlocking the Secret to a People-First Culture
Morale and Profitability
Differentiating “Me” Culture from Heart Culture
Benefits
Chapter 4. Respect. Promoting Personal Growth, the Key to Inspiring Motivation
Helping Employees Explore What Motivates Them
Keeping Tabs
Benefits
Chapter 5. Persistence and Consistency. Maintaining Employee Relationships
Choose the Right Management Team
Don’t Wait for a Scheduled Meeting to Check In
Empower Individuals Regularly, Giving Them the Tools They Need to Succeed – Delegate
Plan Regular Off-Site Events for Team Building
Benefits
Chapter 6. Encouragement. Rewarding Firm-Wide Collaboration and a Team Mentality
Reiterating Company Values
Creating Individual Opportunities
Rewarding Teamwork through the Compensation Structure
Keeping People Accountable – Even Yourself
Holding a Biannual Retreat
Benefits
Chapter 7. Courage. Reshaping Your Company’s DNA to Establish Heart Culture
Assessing Your Team’s Individual Strengths and Opportunities
Anticipating Growing Pains – Lots of Them
Recognizing Culture Killers and How to Avoid Them
Rolling Up Your Sleeves and Getting Involved
Benefits
Chapter 8. Implementing Heart Culture in Your Firm. Get Started Today, Not Tomorrow
Afterword
References
About the Author
Index
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Greg Friedman is one big walking heart. Don’t let that fool you; he successfully leads with it. So many of us in business mistake leadership for power and forcefulness. The very nature of the word conjures up a powerful figure: standing, arms forward, commanding the pack. Greg reminds us it’s possible to lead while standing beside, or even behind, those who look to you for authority and guidance.
One of the great things about aging is that you genuinely can’t remember when you became friends with people, but it often seems like you have known them forever. I don’t know the year that I met Greg, but I vividly remember the circumstances around it. My partner and I had just spent a small fortune paying a programmer to create client relationship management software that we could use to track client-related work and to keep a diary of our relationship with our clients. There was nothing like this on the market and we sorely needed it. Heck, the whole industry needed it. But our results were a disaster.
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4. Respect. Empowering employees to make decisions and guiding them in their personal goals for professional achievement.
5. Persistence and Consistency. Aligning your management team with your firm’s goals and reiterating your values through various communication channels.
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