Читать книгу Management Training 100 Success Secrets - Gerard Blokdijk - Страница 13

Training on Case Management

Case management systems help automate a law firmOs management of cases through computerization.

Because of the significant investment involved in this process, proper implementation should be carefully planned, so that unnecessary expenses and delays will be avoided and controlled.

Without proper training on how to implement the program, many law firms are unsuccessful in their ventures.

A case management training course is needed for every case management system to be implemented. This is because, like many other systems and processes, case management training involves specific programs depending on what system was implemented by the law firm.

This is because most case management systems have a customized solution for every law firm.

Admittedly, though, almost every case management system has the same basic functionalities like database gathering, storage and retrieval that need to be entered once; calendar systems that set appointments, events and other important schedules; notepads and diaries to enter memos and other important notes and messages; and report generation for references, and integration into office programs.

But, training in case management should still be availed of in order for the user to fully understand and maximize the law firmOs IT investment.

20

But, while a general functionality of case management systems may be enough for some, there are others that customize their system to suit the needs of a particular law firm. This is where good training in case management should definitely be implemented.

These customized case management systems have the interface and features necessary for the smooth operation of the law firm. But, without case management training, its implementation will still grind to a halt.

21