Читать книгу Consumer Directed Health Care A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What does Consumer directed health care success mean to the stakeholders?
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2. Are there any revenue recognition issues?
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3. Which information does the Consumer directed health care business case need to include?
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4. Do you recognize Consumer directed health care achievements?
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5. What is the problem or issue?
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6. What Consumer directed health care events should you attend?
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7. As a sponsor, customer or management, how important is it to meet goals, objectives?
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8. What are the minority interests and what amount of minority interests can be recognized?
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9. What is the recognized need?
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10. Do you have/need 24-hour access to key personnel?
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11. What needs to be done?
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12. Who are your key stakeholders who need to sign off?
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13. What vendors make products that address the Consumer directed health care needs?
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14. What would happen if Consumer directed health care weren’t done?
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15. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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16. Did you miss any major Consumer directed health care issues?
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17. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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18. What are the clients issues and concerns?
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19. What activities does the governance board need to consider?
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20. Is the quality assurance team identified?
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21. How do you take a forward-looking perspective in identifying Consumer directed health care research related to market response and models?
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22. How are you going to measure success?
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23. Consider your own Consumer directed health care project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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24. How do you recognize an objection?
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25. Think about the people you identified for your Consumer directed health care project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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26. Who should resolve the Consumer directed health care issues?
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27. What situation(s) led to this Consumer directed health care Self Assessment?
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28. Where do you need to exercise leadership?
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29. What Consumer directed health care coordination do you need?
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30. What is the problem and/or vulnerability?
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31. What prevents you from making the changes you know will make you a more effective Consumer directed health care leader?
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32. Do you need different information or graphics?
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33. Would you recognize a threat from the inside?
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34. What creative shifts do you need to take?
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35. What is the smallest subset of the problem you can usefully solve?
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36. What resources or support might you need?
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37. Have you identified your Consumer directed health care key performance indicators?
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38. Who needs to know about Consumer directed health care?
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39. Are problem definition and motivation clearly presented?
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40. Are controls defined to recognize and contain problems?
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41. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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42. What extra resources will you need?
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43. Are there recognized Consumer directed health care problems?
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44. Who needs to know?
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45. Which issues are too important to ignore?
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46. How much are sponsors, customers, partners, stakeholders involved in Consumer directed health care? In other words, what are the risks, if Consumer directed health care does not deliver successfully?
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47. How do you identify the kinds of information that you will need?
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48. Who defines the rules in relation to any given issue?
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49. Does your organization need more Consumer directed health care education?
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50. Are there any specific expectations or concerns about the Consumer directed health care team, Consumer directed health care itself?
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51. Where is training needed?
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52. What problems are you facing and how do you consider Consumer directed health care will circumvent those obstacles?
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53. What needs to stay?
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54. Who needs what information?
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55. Is it needed?
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56. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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57. What should be considered when identifying available resources, constraints, and deadlines?
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58. How do you identify subcontractor relationships?
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59. Will Consumer directed health care deliverables need to be tested and, if so, by whom?
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60. Does the problem have ethical dimensions?
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61. Who else hopes to benefit from it?
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62. What are the expected benefits of Consumer directed health care to the stakeholder?
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63. What are your needs in relation to Consumer directed health care skills, labor, equipment, and markets?
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64. What Consumer directed health care problem should be solved?
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65. Is the need for organizational change recognized?
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66. Can management personnel recognize the monetary benefit of Consumer directed health care?
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67. What information do users need?
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68. How are training requirements identified?
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69. Which needs are not included or involved?
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70. Does Consumer directed health care create potential expectations in other areas that need to be recognized and considered?
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71. How do you assess your Consumer directed health care workforce capability and capacity needs, including skills, competencies, and staffing levels?
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72. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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73. To what extent would your organization benefit from being recognized as a award recipient?
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74. What is the Consumer directed health care problem definition? What do you need to resolve?
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75. What are the timeframes required to resolve each of the issues/problems?
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76. For your Consumer directed health care project, identify and describe the business environment, is there more than one layer to the business environment?
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77. What do you need to start doing?
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78. Will it solve real problems?
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79. What do employees need in the short term?
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80. Are there regulatory / compliance issues?
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81. What are the Consumer directed health care resources needed?
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82. Why the need?
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83. Will new equipment/products be required to facilitate Consumer directed health care delivery, for example is new software needed?
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84. Do you need to avoid or amend any Consumer directed health care activities?
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85. How can auditing be a preventative security measure?
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86. What are the stakeholder objectives to be achieved with Consumer directed health care?
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87. Are losses recognized in a timely manner?
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88. What training and capacity building actions are needed to implement proposed reforms?
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89. When a Consumer directed health care manager recognizes a problem, what options are available?
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90. What else needs to be measured?
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91. How do you recognize an Consumer directed health care objection?
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92. How are the Consumer directed health care’s objectives aligned to the group’s overall stakeholder strategy?
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93. Will a response program recognize when a crisis occurs and provide some level of response?
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94. How many trainings, in total, are needed?
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95. What Consumer directed health care capabilities do you need?
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96. Do you know what you need to know about Consumer directed health care?
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97. Are employees recognized for desired behaviors?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Consumer directed health care Index at the beginning of the Self-Assessment.
