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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Business Chain

Scorecard Example12

Business Chain

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:56

CRITERION #5: IMPROVE:71

CRITERION #6: CONTROL:87

CRITERION #7: SUSTAIN:99

Business Chain and Managing Projects, Criteria for Project Managers:124

1.0 Initiating Process Group: Business Chain125

1.1 Project Charter: Business Chain127

1.2 Stakeholder Register: Business Chain129

1.3 Stakeholder Analysis Matrix: Business Chain130

2.0 Planning Process Group: Business Chain132

2.1 Project Management Plan: Business Chain134

2.2 Scope Management Plan: Business Chain136

2.3 Requirements Management Plan: Business Chain138

2.4 Requirements Documentation: Business Chain140

2.5 Requirements Traceability Matrix: Business Chain142

2.6 Project Scope Statement: Business Chain144

2.7 Assumption and Constraint Log: Business Chain146

2.8 Work Breakdown Structure: Business Chain148

2.9 WBS Dictionary: Business Chain150

2.10 Schedule Management Plan: Business Chain152

2.11 Activity List: Business Chain154

2.12 Activity Attributes: Business Chain156

2.13 Milestone List: Business Chain158

2.14 Network Diagram: Business Chain160

2.15 Activity Resource Requirements: Business Chain162

2.16 Resource Breakdown Structure: Business Chain164

2.17 Activity Duration Estimates: Business Chain166

2.18 Duration Estimating Worksheet: Business Chain168

2.19 Project Schedule: Business Chain170

2.20 Cost Management Plan: Business Chain172

2.21 Activity Cost Estimates: Business Chain174

2.22 Cost Estimating Worksheet: Business Chain176

2.23 Cost Baseline: Business Chain178

2.24 Quality Management Plan: Business Chain180

2.25 Quality Metrics: Business Chain182

2.26 Process Improvement Plan: Business Chain184

2.27 Responsibility Assignment Matrix: Business Chain186

2.28 Roles and Responsibilities: Business Chain188

2.29 Human Resource Management Plan: Business Chain190

2.30 Communications Management Plan: Business Chain192

2.31 Risk Management Plan: Business Chain194

2.32 Risk Register: Business Chain196

2.33 Probability and Impact Assessment: Business Chain198

2.34 Probability and Impact Matrix: Business Chain200

2.35 Risk Data Sheet: Business Chain202

2.36 Procurement Management Plan: Business Chain204

2.37 Source Selection Criteria: Business Chain206

2.38 Stakeholder Management Plan: Business Chain208

2.39 Change Management Plan: Business Chain210

3.0 Executing Process Group: Business Chain212

3.1 Team Member Status Report: Business Chain214

3.2 Change Request: Business Chain216

3.3 Change Log: Business Chain218

3.4 Decision Log: Business Chain220

3.5 Quality Audit: Business Chain222

3.6 Team Directory: Business Chain225

3.7 Team Operating Agreement: Business Chain227

3.8 Team Performance Assessment: Business Chain229

3.9 Team Member Performance Assessment: Business Chain231

3.10 Issue Log: Business Chain233

4.0 Monitoring and Controlling Process Group: Business Chain235

4.1 Project Performance Report: Business Chain237

4.2 Variance Analysis: Business Chain239

4.3 Earned Value Status: Business Chain241

4.4 Risk Audit: Business Chain243

4.5 Contractor Status Report: Business Chain245

4.6 Formal Acceptance: Business Chain247

5.0 Closing Process Group: Business Chain249

5.1 Procurement Audit: Business Chain251

5.2 Contract Close-Out: Business Chain254

5.3 Project or Phase Close-Out: Business Chain256

5.4 Lessons Learned: Business Chain258

Index260

Business Chain A Complete Guide - 2020 Edition

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