Читать книгу Enterprise Service Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is your Enterprise service management quality cost segregation study?
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2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Enterprise service management services/products?
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3. What causes investor action?
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4. How to cause the change?
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5. Are Enterprise service management vulnerabilities categorized and prioritized?
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6. Do you have any cost Enterprise service management limitation requirements?
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7. When should you bother with diagrams?
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8. Are missed Enterprise service management opportunities costing your organization money?
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9. How will success or failure be measured?
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10. How is performance measured?
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11. Is the solution cost-effective?
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12. How is progress measured?
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13. What are the Enterprise service management key cost drivers?
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14. Are there measurements based on task performance?
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15. How is the value delivered by Enterprise service management being measured?
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16. What are the current costs of the Enterprise service management process?
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17. Who pays the cost?
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18. How do you verify if Enterprise service management is built right?
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19. What potential environmental factors impact the Enterprise service management effort?
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20. What is the total cost related to deploying Enterprise service management, including any consulting or professional services?
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21. What would it cost to replace your technology?
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22. Have design-to-cost goals been established?
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23. The approach of traditional Enterprise service management works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?
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24. What are your customers expectations and measures?
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25. Where is the cost?
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26. What is the Enterprise service management business impact?
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27. What do people want to verify?
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28. Why a Enterprise service management focus?
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29. What causes extra work or rework?
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30. What does a Test Case verify?
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31. How will you measure success?
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32. What are the costs of delaying Enterprise service management action?
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33. Are the Enterprise service management benefits worth its costs?
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34. Does management have the right priorities among projects?
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35. Do you verify that corrective actions were taken?
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36. Which costs should be taken into account?
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37. Where can you go to verify the info?
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38. Will Enterprise service management have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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39. Are actual costs in line with budgeted costs?
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40. What are the estimated costs of proposed changes?
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41. What are the strategic priorities for this year?
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42. Do you have a flow diagram of what happens?
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43. Are the measurements objective?
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44. How do you measure variability?
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45. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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46. What users will be impacted?
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47. How frequently do you verify your Enterprise service management strategy?
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48. How will measures be used to manage and adapt?
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49. How are costs allocated?
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50. What harm might be caused?
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51. How do your measurements capture actionable Enterprise service management information for use in exceeding your customers expectations and securing your customers engagement?
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52. What happens if cost savings do not materialize?
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53. Does the Enterprise service management task fit the client’s priorities?
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54. What are you verifying?
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55. Do you have an issue in getting priority?
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56. How do you prevent mis-estimating cost?
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57. When a disaster occurs, who gets priority?
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58. What are the costs of reform?
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59. What are the operational costs after Enterprise service management deployment?
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60. How can you manage cost down?
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61. Do you effectively measure and reward individual and team performance?
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62. Are there competing Enterprise service management priorities?
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63. How do you verify and validate the Enterprise service management data?
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64. How can you measure Enterprise service management in a systematic way?
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65. Which Enterprise service management impacts are significant?
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66. How do you verify your resources?
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67. How can you measure the performance?
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68. How can you reduce the costs of obtaining inputs?
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69. How do you measure efficient delivery of Enterprise service management services?
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70. What measurements are being captured?
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71. What is the total fixed cost?
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72. How can a Enterprise service management test verify your ideas or assumptions?
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73. What are your key Enterprise service management organizational performance measures, including key short and longer-term financial measures?
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74. What do you measure and why?
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75. What are your primary costs, revenues, assets?
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76. What could cause delays in the schedule?
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77. Are you aware of what could cause a problem?
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78. How will you measure your Enterprise service management effectiveness?
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79. What are the types and number of measures to use?
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80. What causes mismanagement?
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81. What evidence is there and what is measured?
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82. Are indirect costs charged to the Enterprise service management program?
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83. How are measurements made?
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84. How do you verify Enterprise service management completeness and accuracy?
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85. What are allowable costs?
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86. Who should receive measurement reports?
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87. Are you taking your company in the direction of better and revenue or cheaper and cost?
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88. How do you verify and develop ideas and innovations?
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89. How do you measure lifecycle phases?
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90. Is the cost worth the Enterprise service management effort ?
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91. What are the Enterprise service management investment costs?
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92. What measurements are possible, practicable and meaningful?
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93. How do you aggregate measures across priorities?
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94. Did you tackle the cause or the symptom?
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95. Which measures and indicators matter?
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96. At what cost?
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97. What does losing customers cost your organization?
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98. What can be used to verify compliance?
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99. Are the units of measure consistent?
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100. What causes innovation to fail or succeed in your organization?
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101. Who is involved in verifying compliance?
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102. What is the root cause(s) of the problem?
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103. Why do the measurements/indicators matter?
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104. How long to keep data and how to manage retention costs?
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105. How will effects be measured?
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106. What are your operating costs?
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107. How do you verify performance?
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108. What is the cause of any Enterprise service management gaps?
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109. Do the benefits outweigh the costs?
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110. What are the costs?
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111. How can you reduce costs?
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112. What details are required of the Enterprise service management cost structure?
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113. What does verifying compliance entail?
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114. How much does it cost?
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115. What tests verify requirements?
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116. How sensitive must the Enterprise service management strategy be to cost?
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117. What is an unallowable cost?
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118. How do you quantify and qualify impacts?
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119. What could cause you to change course?
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