Читать книгу Client Relationship Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you know what you need to know about Client relationship management?
<--- Score
2. Why the need?
<--- Score
3. What training and capacity building actions are needed to implement proposed reforms?
<--- Score
4. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
5. Are you dealing with any of the same issues today as yesterday? What can you do about this?
<--- Score
6. Will new equipment/products be required to facilitate Client relationship management delivery, for example is new software needed?
<--- Score
7. Which needs are not included or involved?
<--- Score
8. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
<--- Score
9. Whom do you really need or want to serve?
<--- Score
10. How do you identify subcontractor relationships?
<--- Score
11. Do you need different information or graphics?
<--- Score
12. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
<--- Score
13. When a Client relationship management manager recognizes a problem, what options are available?
<--- Score
14. Did you miss any major Client relationship management issues?
<--- Score
15. What vendors make products that address the Client relationship management needs?
<--- Score
16. Why is this needed?
<--- Score
17. Who should resolve the Client relationship management issues?
<--- Score
18. What is the problem and/or vulnerability?
<--- Score
19. What Client relationship management events should you attend?
<--- Score
20. Consider your own Client relationship management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
<--- Score
21. Is the quality assurance team identified?
<--- Score
22. What extra resources will you need?
<--- Score
23. Does your organization need more Client relationship management education?
<--- Score
24. Will a response program recognize when a crisis occurs and provide some level of response?
<--- Score
25. Is the customers needs, the larger versus smaller, identical?
<--- Score
26. What would happen if Client relationship management weren’t done?
<--- Score
27. What situation(s) led to this Client relationship management Self Assessment?
<--- Score
28. What are the clients issues and concerns?
<--- Score
29. What tools and technologies are needed for a custom Client relationship management project?
<--- Score
30. What needs to stay?
<--- Score
31. Looking at each person individually – does every one have the qualities which are needed to work in this group?
<--- Score
32. Would you recognize a threat from the inside?
<--- Score
33. How are training requirements identified?
<--- Score
34. What do you need to start doing?
<--- Score
35. Will it solve real problems?
<--- Score
36. Are there Client relationship management problems defined?
<--- Score
37. Will Client relationship management deliverables need to be tested and, if so, by whom?
<--- Score
38. What are your needs in relation to Client relationship management skills, labor, equipment, and markets?
<--- Score
39. Are there recognized Client relationship management problems?
<--- Score
40. What is the Client relationship management problem definition? What do you need to resolve?
<--- Score
41. What are the stakeholder objectives to be achieved with Client relationship management?
<--- Score
42. What else needs to be measured?
<--- Score
43. To what extent does each concerned units management team recognize Client relationship management as an effective investment?
<--- Score
44. Can management personnel recognize the monetary benefit of Client relationship management?
<--- Score
45. What does Client relationship management success mean to the stakeholders?
<--- Score
46. Are controls defined to recognize and contain problems?
<--- Score
47. Is it needed?
<--- Score
48. Who are your key stakeholders who need to sign off?
<--- Score
49. How do you recognize an Client relationship management objection?
<--- Score
50. Who needs what information?
<--- Score
51. Who else hopes to benefit from it?
<--- Score
52. How many trainings, in total, are needed?
<--- Score
53. What resources or support might you need?
<--- Score
54. What do employees need in the short term?
<--- Score
55. How are you going to measure success?
<--- Score
56. How do you recognize an objection?
<--- Score
57. What is the recognized need?
<--- Score
58. What is the problem or issue?
<--- Score
59. How do you assess your Client relationship management workforce capability and capacity needs, including skills, competencies, and staffing levels?
<--- Score
60. Does the problem have ethical dimensions?
<--- Score
61. Do you need to avoid or amend any Client relationship management activities?
<--- Score
62. Who needs to know about Client relationship management?
<--- Score
63. What is the extent or complexity of the Client relationship management problem?
<--- Score
64. Which information does the Client relationship management business case need to include?
<--- Score
65. For your Client relationship management project, identify and describe the business environment, is there more than one layer to the business environment?
<--- Score
66. Are problem definition and motivation clearly presented?
<--- Score
67. Do you have/need 24-hour access to key personnel?
<--- Score
68. What Client relationship management problem should be solved?
<--- Score
69. What problems are you facing and how do you consider Client relationship management will circumvent those obstacles?
<--- Score
70. Where is training needed?
<--- Score
71. Are there regulatory / compliance issues?
<--- Score
72. What are the expected benefits of Client relationship management to the stakeholder?
<--- Score
73. Who defines the rules in relation to any given issue?
<--- Score
74. How are the Client relationship management’s objectives aligned to the group’s overall stakeholder strategy?
<--- Score
75. Think about the people you identified for your Client relationship management project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
<--- Score
76. Who needs to know?
<--- Score
77. What should be considered when identifying available resources, constraints, and deadlines?
<--- Score
78. What are the minority interests and what amount of minority interests can be recognized?
<--- Score
79. What Client relationship management coordination do you need?
<--- Score
80. What information do users need?
<--- Score
81. Are there any revenue recognition issues?
<--- Score
82. Does Client relationship management create potential expectations in other areas that need to be recognized and considered?
<--- Score
83. How much are sponsors, customers, partners, stakeholders involved in Client relationship management? In other words, what are the risks, if Client relationship management does not deliver successfully?
<--- Score
84. Are losses recognized in a timely manner?
<--- Score
85. Are there any specific expectations or concerns about the Client relationship management team, Client relationship management itself?
<--- Score
86. What are the Client relationship management resources needed?
<--- Score
87. What creative shifts do you need to take?
<--- Score
88. What activities does the governance board need to consider?
<--- Score
89. What needs to be done?
<--- Score
90. Are employees recognized for desired behaviors?
<--- Score
91. How does it fit into your organizational needs and tasks?
<--- Score
92. What prevents you from making the changes you know will make you a more effective Client relationship management leader?
<--- Score
93. What Client relationship management capabilities do you need?
<--- Score
94. How can auditing be a preventative security measure?
<--- Score
95. Who needs budgets?
<--- Score
96. How do you take a forward-looking perspective in identifying Client relationship management research related to market response and models?
<--- Score
97. Is the need for organizational change recognized?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.
