Читать книгу Making The Right Move - Gillian Eades Telford - Страница 10

The fourth premise is that any service organization should put the client first. Nursing homes are in the business of providing a caring service. Therefore the client must come first. For example, a nursing home that has set visiting hours is not client centered. Set visiting hours enable staff to do their work unencumbered by visitors. But people living at home don’t generally have visiting hours for guests. A client-centered nursing home would allow clients to receive visitors whenever it suits them.

Chapter 6 discusses the concept of client centeredness in more detail.