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Acknowledgments

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I've often said that I have had the fortune and blessing of “falling up.” The truth is, nobody falls up by him- or herself.

Lorin Rees of Boston's Rees Literary Agency contacted me and encouraged me to write a proposal for this book. He put me in touch with a professional writer, Seth Schulman of the Providence Word and Thought Company. With Seth's guidance, support, and writing skills, I was able to get my ideas and stories down on paper. We secured the participation of a top publisher, Jossey-Bass, and its senior editor for business, leadership, and management, Karen Murphy. I wish to express my sincere gratitude to this core team for their help and encouragement.

I am deeply grateful to many other people who also supported the writing of this book, including my immediate family – Rosemary, David, and Michael – and my extended family, the employees and physicians of Scripps Health, and my teammates in the San Diego County Sheriff's Department. I owe a debt of gratitude as well to my colleagues, friends, and editing team at Scripps Health, June Komar, Elliot Kushell, Ph.D., and Don Stanziano; our organization's senior team, Richard Rothberger, Vic Buzachero, June Komar, John Engle, Richard Sheridan, Jim LaBelle, M.D., Tom Gammiere, Gary Fybel, Robin Brown, Carl Etter, Rick Neale, Shiraz Fagan, Barbara Price, Glen Mueller, and Marc Reynolds; Scripps Chief Medical Officer Emeritus Brent Eastman, M.D.; the many members and alumni of the Scripps Leadership Academy and Scripps Employee 100; and physician leaders at Scripps.

I'd especially like to thank the Scripps Health Board of Trustees, for whom I've had the honor of working these past fifteen years. Their leadership, guidance, encouragement, and constructive feedback are unmatched anywhere in health care. Thank you as well to the other organizations and individuals who have also contributed to the experiences described in this book: the Monterey Park Police Department, the San Diego County Sheriff's Department, the Price School of Public Policy at the University of Southern California, the California Emergency Medical Services Authority, the United States Public Health Services, Surgeon General Richard Carmona, M.D., and the American College of Healthcare Executives.

Finally, I seek to honor my deceased parents, Harold and Mary, for their love and support and for instilling the ethics and principles on which this book is based.

The Front-Line Leader

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