Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 243

Complaints made about services or the care provided by the NHS can be dealt with locally or, if appropriate, can go through various processes to ensure that the patient’s complaint is addressed fairly and fully. The nursing associate should always seek advice when providing the patient with details concerned with making a complaint, as it can be a long and complex process for all parties.