Читать книгу Using Predictive Analytics to Improve Healthcare Outcomes - Группа авторов - Страница 67

Linda Valentino and Mary Ann Hozak

All of the improved healthcare outcomes reported in this book can be traced back to a leader who understood that data must resonate with people. Data engages people when it is generated using measurement instruments specified to capture data that paints a picture of the organizational culture and associated operations. Highly specified data inspires action because it shows staff members what they are already doing well or need to fix to achieve improved operations and outcomes. When we, the authors of this chapter, share specific, recognizable, highly relevant data with staff members, they are most often at the edge of their seats. As they listen for the next piece of data, they anticipate the discussion because they already have ideas to improve operations. This chapter shares how leaders in healthcare organizations used data to make carefully targeted operational changes to improve outcomes.

Both of us have worked closely with a data analyst and have learned from him not only how to identify patterns within our data that reveal what is really going on operationally, but even more vitally, the importance of giving staff members access to data that really resonates for them. Once leaders from every level in the organization are working to tell their story more completely using data, and prioritizing their actions accordingly, widespread cultural and operational transformation begins.