Читать книгу Semantic Web for Effective Healthcare Systems - Группа авторов - Страница 29

Document collection like Healthcare service reviews (Dataset DS1) were collected from different social media web sites for 10 different hospitals, as detailed in Tables 1.2 and 1.3.

Table 1.2 Social media reviews for healthcare service (DS1).

	Number of reviews
Data source	Positive	Negative
Twitter	1200	525
Mouthshut.com	425	110
BestHospitalAdvisor.com	200	85
Google Reviews	580	320
Total Reviews	2405	1040

Table 1.3 Number of reviews of features and hospitals (DS1).

Features	Reviews
Cost	663
Medicare	748
Nursing	776
Infrastructure	554
Time	704

Number of reviews
H1	596	H6	308
H2	411	H7	313
H3	399	H8	297
H4	227	H9	281
H5	252	H10	361

Table 1.3 shows that 663 reviews were collected for the feature “cost,” and 596 reviews were collected for the hospital H1. The list of features is identified from the previous work, related articles, and social media websites. For example, the document [62] clearly identified the necessary criteria for healthcare services. The expectations of patients such as cost, hospital characteristics, infrastructure facility, recommendations by other users, treatment and nursing care, and medical expertise were clearly mentioned in the article [63]. Features were also selected by referring web sites like, BestHospitalAdvisor, Mouthshut.com, webometrics, and so on. The comments given by patients or by their care takers in these websites were analyzed for different features of healthcare services of these different hospitals.