Читать книгу The New Advanced Society - Группа авторов - Страница 20

Problems: Employees have lost their jobs in this pandemic. Very pathetic and worse situations have aroused. Employees have become fruit and vegetables sellers on the roadside, in order to run their livelihood, have chosen this path to provide food and shelter to their family. These common people must be managed. During lockdown no individual is allowed to leave their place of living; keeping an individual in their home results in isolation leads to stress, anxiety, fear, and loneliness. Many people have committed suicide. Moreover, these days the families are mostly nuclear, dual-income-groups that prevail in our society where both the parents are working to meet the day-today expenses of their families. Their children feel very lonely and social life get hampered. They were more inclined towards watching television and playing indoor games, used to computers for their entertainment. Less interactions with relatives and friends have become prevalent. During this prevailing pandemic, the situation has gone downhill. Therefore, it is very important to hold promise and harness the emotions to lead a better life in future.

Overcome

To overcome the above situations, different theories have evolved with the concept Emotional Intelligence (EI) and it has become imperative to welcome this new and path-breaking concept into three different theories. Goleman’s Competency model [8] and the trait theory by Bar-On [9] and the ‘ability’ model by Mayer and Salovey [10] are the most prominent approaches proposed in this study.

 Employees are very dynamic. Due to the dynamic nature (emotions, feelings and sentiments) of the employees, proper care and considerations should be taken by the employer. Employees need to be handled in a very tactful manner. The concept of Emotional Intelligence (EI) is aroused here. It is the most important driver of leadership and personal achievement and also the best success predictor. EI is a best practice of corporate management technique. Goleman also emphasizes on IQ which are the requisites for the new aspirants in the procurement process. In order to build congenial rapport with superiors, subordinates and colleagues, managerial skills are of utmost importance [11]. With good IQ, the new aspirant will be well placed and EI helps him for the survival and makes him successful in the organization [12–14]. For better results, EI in a company is an important part of negotiating the dynamics and dilemmas of the relationship between employees and customers. Some causal factors are (a) The speedy growth and heavy emphasis on AI and ML have also echoed the importance of integrating digital transformation with human strengths such as empathy and emotional intelligence, (b) As more successful and innovative workers are happier, leaders with a higher EQ get better results. Emotionally intelligent leaders discover what works for each person instead of pushing a one-size-fits-all approach and adapt their strategy accordingly. Happier workers make higher profits from happier customers, and (c) Improves relationships where relationships with people are important; improves communication with people, improves empathy abilities, behaves with honesty, allows one to gain respect from others, enhances career projections, handles variation more confidently, enjoys the job enthusiastically, feels optimistic and positive in attitude, decreases levels of stress, increases creativity, and to learn from mistakes. Thus, organizations need to promote emotional intelligence at the work place.

 Bar-On emphasizes more on EQ. He stated that a person becomes more competent, faces difficulties and handles all the pressures of everyday life. Thus, EI significantly contributes to the happiness and well-being of a person’s life [15, 16].

 Mayer and Salovey introduced EI as an ‘ability’ model. He stated broad three skills as (i) social skills where a person could able to perceive, respond, and express emotions accurately to others; (ii) emotions can be regulated effectively by a person who could be adaptive to the prevailing situation or influence others and lastly (iii) emotions are utilized in a constructive manner where people with EI solve complex problems and promote intellectual growth.