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Harvard Business Review
HBR's 10 Must Reads on Managing Across Cultures (with featured article "Cultural Intelligence" by P. Christopher Earley and Elaine Mosakowski)
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The Three Sources of Cultural Intelligence
Head
Body
Heart
How Head, Body, and Heart Work Together
Cultural Intelligence Profiles
Cultivating Your Cultural Intelligence
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Страница 20
The Challenges
Direct versus indirect communication
Trouble with accents and fluency
Differing attitudes toward hierarchy and authority
Conflicting norms for decision making
Four Strategies
Adaptation
Structural intervention
Managerial intervention
Exit
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