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HOW TO USE THIS BOOK

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Life will continue to throw us the same lessons until we learn from them. – Rachel Woods

There are four parts to this book:

1. Understanding emotions.

2. Managing emotions.

3. Developing your emotional intelligence.

4. Developing your social intelligence.

Within each part you’ll find particular situations or circumstances and for each situation or circumstance you will find practical ways – ideas, advice, tips and techniques – to help you to understand and apply emotional intelligence.

If you want to understand what emotions are, where they come from and why we have them, read the chapters in Part 1, ‘Understanding emotions’. If you want to develop your emotional intelligence and learn how to manage emotions – yours or other people’s – Parts 2, 3 and 4 of this book will help you. Whether you want to learn how to manage difficult emotions such as anger and disappointment, build your courage and confidence or motivate and inspire others, whatever the issue, simply pick out a few ideas, tips and techniques that appeal to you and give them a try.

Some of the tips and advice will be particularly comfortable and helpful to you in certain situations and with particular people. Use them. The more often you use them, the more you’ll know that events, feelings, other people and yourself can be managed better with emotional intelligence.

If you feel that difficult emotions – stress, sadness, loneliness, guilt, regret, disappointment, anxiety, depression or anger – are overwhelming you and you’re really struggling to cope, do turn to the back of this book where you’ll find a list of organisations that can give you information and advice online or via their helpline.

But for everyday situations, do keep this book in your bag or your pocket whenever or wherever you need emotional intelligence. You’ll find that the tips, techniques, ideas and suggestions in this book really can help provide you with a sense of calm control, perspective and understanding.

Emotional Intelligence Pocketbook

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