Читать книгу VeriSM™ Professional Courseware - Helen Morris - Страница 6

It has been a pleasure to work on this courseware, following the work completed by the VeriSM authors. The approach proposed in VeriSM is forward thinking, supporting adoption of service management practices in today’s digital age.

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM allows an organization to understand how to make the best use of all of its approaches.

Working on the courseware has given us an opportunity to appreciate the dedication of the authors and the innovative approaches that are being used to support organizations through the VeriSM practices. We hope that the courseware and the recommended literature will be the perfect combination to learn and understand the theory.

The courseware is designed to support your learning about the VeriSM concepts, and to be a guide to your understanding of service management and its use across the whole organization. We hope you will find the contents of VeriSM as interesting and useful as we have, and that our presentation of these concepts will be engaging and informative.

-- Helen and Liz