Читать книгу Approaches to Behavior - Janis Roszler - Страница 5

Contents

Preface

Acknowledgments

1 Who’s to Blame?

Everyone plays a role in communication

2 Set the Stage

The environment matters

3 Connecting With Your Patients

Ways to build communication pathways

4 For Your Toolbox, Part I

Approaches to use with patients

5 For Your Toolbox, Part II

More approaches to use with patients

6 Emotions: Yours, Mine, and Ours

How you and your patients may feel

7 It Takes a Village

Group communication

8 Singing Kumbaya

Workplace communication

9 All in the Family

Communication with patients and their families

10 Heading Home

Ways to emotionally transition from work to home

References and Resources

Index