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Foreword

I met John Ross a few years ago at a training session for planning and scheduling, and have continued to stay in touch with him. John is an out-of-the-box thinker who uses humor to get his point across. He has a unique, fun, and energizing writing style that draws the reader in. When I read his work, I find it difficult to put the book down—a rare thing when dealing with any technical subject. This engaging style helps John to clearly communicate winning techniques to deliver a zero loss reliability environment.

When reading his books, it feels like John is sitting across from you, in your office, having a spirited discussion. You will get the feeling of having your own consultant on call, adjusting the advice depending on your own personal situations. More importantly, when you are done with the book, you will have a strong strategy to follow and implement. I highly recommend you read this work.

Ron Rieger

Global Mars Manufacturing Excellence Leader

July, 2019