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Table of Contents

Cover

Title Page

Copyright

Dedication

Introduction

Chapter 1: What is a Lean, World-Class Production System?

Chapter 2: Getting Lean — the Route to World-Class Production

Chapter 3: Japanese Roots — Toyota, Toyota, Toyota

Insight: Defects, Mistakes, and Inspections

Chapter 4: Building the Foundation — Employee Involvement and the Example of Boeing’s 757 Airplane Productivity Program

Insight: The Boeing 737 Lean Story

Chapter 5: Erecting the Roof — the Crucial Role of Leaders

Insight: What a Great Leader Looks Like — the Selby Philosophy, the Staples Conversion, and the Mulally Factor

Chapter 6: Promoting the Process — the Power of the Promotion Office

Chapter 7: Japan Study Missions — the Power of Learning and Doing

Chapter 8: Champions, Consultants, Sensei — the Differences and Their Key Roles

Insight: About Inventory and Kanban

Chapter 9: The Roadmap — Striving for Perfection Through Kaizen

Insight: Implementation in a Small Company

Chapter 10: Beyond Manufacturing — the Office and Service Industry Wasteland

Insight: Lean Production in a Service Organization

Summary: The Opportunity Is Yours to Choose

Appendix I: Ten Lessons for a Lean, World-Class Production System

Appendix II: Further Reading

Glossary

References

About the Author

Index