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ОглавлениеENHANCED
CUSTOMER SATISFACTION
Written by Customer Service & Sales Professionals:
JOHN RICH & LUCILLE ORR
Bestselling authors of
Networking Games-Making Profitable Connections
ENHANCED CUSTOMER SATISFACTION
Published in eBook format by Lucille Orr
Converted by http://www.eBookIt.com
ISBN: 978-0-9871598-7-8
First Published December 2011
National Library Card Number & ISBN
Copyright c John Rich and Lucille Orr.
All rights reserved.
Editing by Jackie Davies
Book Production by Steven Orr
Cover Design by Steven Orr
No part of this publication may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of the authors. Quotations from three books, “The Net Result”, “How to Ask for What You Want and GET IT” and “Networking Games – Making Profitable Connections”.
