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Working in Information

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Much of our work, too, is increasingly happening in information environments. Many white-collar jobs require that people spend significant amounts of their time focused on their computers and phones, interacting with each other through information environments such as Slack, Outlook, and Salesforce.com. Today, many of us work with collaborators in different parts of the world, some of whom we don’t get to interact with in physical space at all. Our interactions with these people are completely mediated through screens and (less frequently) speakerphones. The way we organize our shared information environments has (at least) as big an impact in our ability to collaborate as the way we organize our physical offices.

Living in Information

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