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PROLOGUE

FIRST PART THE COMPANY: A HUMAN ORGANIZATION

CHAPTER 1: BUSINESS ORGANIZATIONS AS HUMAN REALITIES

Introduction

What is an organization

Formal organization and real organization

Elements of the formal organization

Elements of the real organization

Theories or models for explaining organizations

Mechanical or technical system models

Organic models: the organization as an organism

Anthropological model: the organization as an institution

Application of models to real-life situations

The business firm as a human reality

CHAPTER 2: HUMAN MOTIVATION – Mechanistic and psycho-sociological theories

Introduction

The mechanistic theories

The psycho-sociological models

Maslow’s theory

Herzberg’s theory

McGregor: Theory X and Theory Y

The limits of the psycho-sociological paradigm

CHAPTER 3: THE ANTHROPOLOGICAL THEORY OF MOTIVATION

Introduction

Motives of individual actions

Types of needs

Motivational conflicts and their relationship to learning

CHAPTER 4: THE INFORMAL OR SPONTANEOUS SYSTEM

Introduction

The formal system of an organization

The spontaneous or informal system of an organization

Organizational members

The operative and structural relationship of an organization

CHAPTER 5: HOW ORGANIZATIONS WORK (I) – I. The mechanistic models

Introduction

The mechanistic models

The concept of “organizational purpose” in mechanistic model

The nature of the “fund of incentives”

Types of power

The intrinsic limits of “coercive power”

The extrinsic limits of “coercive power”

CHAPTER 6: HOW ORGANIZATIONS WORK (II) – II. The psycho-sociological models

Introduction

The psycho-sociological models

The psycho-sociological notion of “organizational purpose”

CHAPTER 7: HOW ORGANIZATIONS WORK (III) – III. The anthropological models

Introduction

The concept of the organization’s unity

The anthropological model

The business organization as an institution

SECOND PART: GOVERNANCE DECISIONS

CHAPTER 8: THE FUNCTIONS OF MANAGEMENT

Introduction

The content of management processess

The models or paradigms of management

The strategic dimension of management

The executive dimension of management

The leadership dimension of management

The nature of leadership

The development of authority

The loss of authority

CHAPTER 9: EVALUATION OF MANAGEMENT DECISIONS (I) – I. The effectiveness criterion

Introduction

The effectiveness criterion in management decisions

CHAPTER 10: EVALUATION OF MANAGEMENT DECISIONS (II) – II. The efficiency criterion

The efficiency criterion in management decisions

The concept of efficiency

CHAPTER 11: EVALUATION OF MANAGEMENT DECISIONS (III) – III. The consistency criterion

The consistency criterion in management decisions

Extrinsic, intrinsic and transcendent motives in decisions

Affective satisfaction: sentiments and emotions

CHAPTER 12: ETHICS AND MANAGEMENT – The application of the consistency criterion

Introduction

The contents of “business ethics”

Personal and professional ethics of the manager

THIRD PART: MANAGEMENT ACTION

CHAPTER 13: FORMULATION OF THE FIRM’S PURPOSE

Introduction

Subjective and objective ends of a decisions-maker

Subjective and objective ends of business organizations

The formulation of purpose in business organizations

CHAPTER 14: OPERATIONAL DEFINITION OF THE PURPOSE

Introduction

Validity and operationality of the definition of a purpose

Operational definition of a goal

Operational definition of an object

Operational definition of the mission

The generic and specific mission of an organization

CHAPTER 15: THE DESIGN OF THE ORGANIZATION

Introduction

Operational definition of purposes in business organizations

Design of a business organization

CHAPTER 16: STRUCTURING THE DESIGN

Introduction

The concept of manager

The management structure

CHAPTER 17: IMPLEMENTING THE PURPOSE

Introduction

Strategic planning

Operative policies

Institutional policies

Management control

Foundations of management

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