Читать книгу Beyond Cybersecurity - Kaplan James M. - Страница 4

Progress for the world economy depends on tens of trillions of dollars in value being created from digitization over the next decade. Institutions are moving from having pockets of automation to using pervasive connectivity, massive analytics, and low-cost scalable technology platforms to achieve fundamentally different levels of customer intimacy, operational agility, and decision-making insight. In banking, this means opening accounts and approving mortgages in minutes rather than days or weeks. In insurance, better underwriting and fairer pricing based on massive analytics. In airlines and hotels, it means more transparency and less hassle for travelers.

When “everything is digital,” private, public, and civil institutions become more dependent on information systems. In such a hyperconnected world, online and mobile capabilities increase these institutions’ vulnerability to attack by sophisticated cyber-criminals, political “hacktivists,” nation-states, and even their own employees. As a result, the success of continued digitization hinges on consumers and companies trusting that financial records, patient data, and intellectual property will remain confidential, valid, and available when required in the face of increasingly determined cyber-attacks.

Protecting institutions from cyber-attacks is therefore critical to continued economic development, which led the World Economic Forum and McKinsey to collaborate to raise the visibility of cybersecurity among C-suite executives at the Forum’s 2014 Annual Meeting in Davos.

We agreed that two outputs would be critical: a fact-based point of view on the broad strategic and economic of implications of cyber- attacks, and a plan for what the full set of players in the cybersecurity ecosystem should do to achieve digital resilience, with a strong focus on how senior executives could address this as a business rather than a technology issue.

Based on interviews, surveys, and working sessions involving executives at several hundred institutions, our research yielded four findings.

First, without dramatic changes both in the way institutions protect themselves and in the external support they receive, the risk of cyber-attack will reduce trust and confidence in the digital economy – reducing the value created by $3 trillion in 2020. To counter this, the world’s institutions will have to achieve a state of digital resilience. Only then will they be able to capture the value of a hyperconnected world despite the risk of operational disruption, intellectual property loss, public embarrassment, and fraud that cyber-attacks create.

Second, although there is a high degree of consensus on the practices required for digital resilience, companies are not putting them in place fast enough. Digital resilience requires companies to integrate cybersecurity deeply within their business processes and information technology (IT) environment. Unfortunately, to date, most companies continue to treat cybersecurity as a control function, which causes increasing friction between the need to protect their valuable information assets and digital processes on the one hand and the need to extract value from technology investments on the other. Even the largest and best-funded institutions design their cybersecurity programs backwards, starting with technology controls rather than business risks, and failing to drive the broader organizational and business process change required.

Third, in order for companies to achieve digital resilience, they will need to improve the collaboration between their cybersecurity team and the business, increase the entire IT organization’s focus on resiliency, and dramatically upgrade the skills and capabilities of the cybersecurity function. Only the CEO and the rest of the senior management team can drive organizational change of this scale.

Finally, although nobody can protect companies from cyber- attacks but themselves, regulators, law enforcement, defense/security agencies, technology vendors, and industry associations will all have important roles to play in creating an ecosystem that enables digital resilience. Although there is much less consensus on how the broader digital ecosystem should evolve than on the actions individual companies should take, increased collaboration across the public, private, and not-for-profit sectors will be critical.