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Machine learning is not the only AI technology. The goal of AI is to create a machine that has the capabilities of a human and cannot be distinguished from a human. It is possible that AI could create intelligent agents online that are indistinguishable to human agents. This has the potential to impact the workforce, particularly in the lower skill areas. There is also concern about how agents could be manipulated to affect consumer behavior and choices. An unethical individual could use these tools to impact humanity. Safeguards in the technology and legal protections will need to be in place to protect the customers.

With the vast amount of data in the cloud, the use of AI is a security and privacy concern beyond the data mining and decision-making of ML. This greater ability to aggregate and manipulate data through the tools created through AI research creates growing concerns over security and privacy of that data and the uses that will be devised for this data.

These concerns and trends will continue to be important over the next several years.