Читать книгу The Experience - Loeffler Bruce - Страница 12

Our desire and goal was to design an Experience model that would be congruent with that of the known business world's accepted service excellence standard of Disney. We then wanted to be able to test our model against any organization's current level of the Experience. However, it's not enough to be able to test. We wanted our readers to have a set of Principles to go by, to have Quotient Questions to challenge them, and to have Actionables to coach them. Finally, we wanted them to have a clear road map to follow that would allow them to move up the levels of the Experience.

Warning: Do not try to utilize all of the Actionables at once; that is not the way this book was set up or how this tool works. Take the Experience Quotient test at www.ExperienceQuotient.com and utilize the feedback and advice to work on your weaknesses and threats. You will soon find yourself and your organization on the path to the exceptional Experience and, as a result, converting your clients and customers to lifelong Ambassadors.