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Table of contents

THE REAL IDEA

What Really Matters Is What the Customer Is Saying

You Can Only Build an Organization if the Customer Actually Wants Your Product

UNFAMILIAR SITUATIONS – HELL FROM WITHIN – EVERYTHING HAS CONSEQUENCES

Situations You’re Probably Not Familiar With

Hell from Within the Organization

Chaos and the Manager’s Pile of Tasks:

The Meaningfulness of the Task

Thinking in Circles Only Leaves You in a Cage

Most Problems About Quality Arise Because Risk Is Not Properly Assessed at the Beginning

STEP ONE – YOU!

The Definition of a Manager

Responsibility Starts with Personal Responsibility

Part of the Problem or Part of the Solution?

Investing in Yourself

I Myself Am the Change

What Is My Biggest Challenge?

Who Is Your Number One?

Who Are You Surrounded By?

Beliefs

From Shallow Awareness to a Position of Responsibility

Love It, Change It, or Leave It

STEP TWO: ANALYSIS

Transparency – An Unbiased Reality Check

People Are Relieved When the Cat Is Finally Let Out of the Bag

Thorough Analysis Must Come Before Any Solutions

For Today, Tomorrow, and Yesterday

Insights Without Concrete Measures Are Meaningless

100% is not 80%

Almost All the Reasons for Not Doing Something Are Wrong

Opportunities and Risks

The Ideal Image

What Is It Supposed to Be Like?

Deviation Analysis

What Might Happen During Implementation?

STEP THREE: GET IT DONE

How Can I Really Encourage Engagement?

Empowering Your Team

From Naysayer to Change Enabler

Team Leadership, Delegation, and Focus

The Definition of a Team

Part of the Problem or Part of the Solution for the Team?

Do Your Job – RIGHT

A Principle: GET IT RIGHT THE FIRST TIME – Go Over Everything Only Once

It’s Not Done Until It’s Done with a Result (Positive or Negative)

STEP FOUR: DON’T SETTLE FOR MEDIOCRITY – THE CUSTOMER WON’T EITHER!

Work Never Stops

Setting a Framework

Getting Closer to the Customer

Drawing Conclusions

Setting Up a Cycle