Читать книгу Delivering Safety Excellence - Michael M. Williamsen - Страница 11

The book teaches the use of in‐depth, practical processes that enable frontline function people solve day‐to‐day weaknesses and dysfunctional culture problems in an organization. The author and his associates have tested and proven these culture improvement models and approaches in multiple industries worldwide. In the book's text each of the culture improvement processes and models are analyzed and worked through to conclusion. The solution is presented in dialogue format using case study snippets discussed between the author as the senior consultant and the organization's employees and leadership involved with the troubling issue that faces them. The case study snippets are from the author and his staff's actual experiences that have occurred in a spectrum of industries and organizations across the United States, Canada, Mexico, South America, Europe, Africa, Middle East, Australia, and India.

This book is different from others written about culture improvement. Every chapter has documented examples of challenging real world problems solved by actual frontline employees using simple effective tools that engage other employees in their group. These real examples are like the majority of workplace problems facing frontline employees on a regular day‐to‐day basis.

As you read this book you will encounter colloquial words and phrases with which you may not be familiar. There is a Glossary of definitions for these terms available to you by going online to this book's landing page in wiley.com.