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CHAPTER 1

“QUIET’S A GOOD THING”

September 10, 2001

CAPTAIN JOHN OGONOWSKI

American Airlines Flight 11

“Dad, I need help with my math!”

John Ogonowski’s eldest daughter, Laura, called out to her father the second he stepped inside his family’s farmhouse in rural Dracut, Massachusetts.

“Laura!” yelled her mother, Margaret “Peg” Ogonowski, in response. “Let him walk in the door!”

Fifty years old, six feet tall and country-boy handsome, John gazed at his wife and sixteen-year-old daughter. His smile etched deep crinkles in the ruddy skin around his blue eyes. Dinner hour was near, and Peg suspected that John felt equal parts tired and happy to be home. As darkness fell on September 10, 2001, he’d just driven from Boston’s Logan International Airport after piloting an American Airlines flight from Los Angeles. A day earlier, he’d flown west on American Flight 11, a daily nonstop from Boston to Los Angeles.

After twenty-three years as a commercial pilot, John’s normal routine upon returning home was to go directly to the master bedroom and strip out of his navy-blue captain’s uniform with the silver stripes on the sleeves. He’d pull on grease-stained jeans and a work shirt, then head to the enormous barn on the family’s 130-acre farm, located thirty miles north of Boston, near the New Hampshire border. Quiet by nature, content working with his calloused hands, John inhaled the perfume of fresh hay bales and unwound by tackling one of the endless jobs that came with being a farmer who also flew jets.

But on this day, to Peg’s surprise, John broke his routine. Changing clothes and doing chores would wait. Still in uniform, he sat at the kitchen counter with Laura and her geometry problems. “Let’s remember,” he often told his girls, “math is fun.” They’d roll their eyes, but they liked to hear him say it.

Homework finished, the family enjoyed a dinner of chicken cutlets, capped by John’s favorite dessert, ice cream. Also at dinner that night were Peg’s parents, visiting from New York; his father’s brother Al, who lived nearby; and their younger daughters Caroline, fourteen, and Mary, eleven.

At one point, Peg noticed something missing from John’s uniform shirt. “Did you go to work without your epaulets?” she asked. “I had to stop for gas,” John said. He’d removed the shoulder decorations so he wouldn’t look showy, like one of those pilots who seemed to expect the world to salute them.

John’s modesty and quiet confidence had attracted Peg nineteen years earlier, when she was a junior flight attendant for American. John had joined the airline as a flight engineer after serving in the Air Force during the Vietnam War, when he flew C-141 transport planes back and forth across the Pacific. Some of his return flights bore flag-draped coffins. In his early years at American, John was a rare bird: an unmarried pilot, easy on the eyes, respectful to all. On a flight out of Phoenix, a savvy senior flight attendant urged Peg to speak with him. When they landed in Boston he got her number.

They were married in less than a year. By the end of the decade John had been promoted to captain, Peg had risen in seniority, and they had three daughters. All that, plus their White Gate Farm, growing hay and picking fruit from three hundred blueberry bushes and an orchard of a hundred fifty peach trees John planted himself. Every spring, they put in pumpkins and corn to sell at John’s parents’ farm a couple of miles down the road, where he’d learned to drive a tractor at the age of eight. Peg often joked that the classic John Deere in their barn was her pilot husband’s other jet.

John and Peg continued to work for American Airlines throughout their marriage, with John flying a dozen days a month and Peg working about the same. They alternated flight schedules so one or the other could be with the girls. When that failed, their families pitched in. John had spent a chunk of his career flying international routes, but the overnight flights wore him down, and he’d recently been recertified on the Boeing 767, the wide-bodied pride of American’s domestic fleet. Lately he’d been flying regularly on the Boston–Los Angeles route, often on Flight 11, which Peg had flown hundreds of times as well.

John was scheduled to fly again the next morning, another six-hour trip to California, but he decided he didn’t want to leave home so soon after returning from the West Coast. Also, federal agriculture officials and a team from Tufts University were coming to the farm in the morning to discuss a program John felt passionate about. He and Peg had set aside a dozen acres to allow Cambodian immigrant farmers to grow bok choy, water spinach, pigweed, and other traditional Asian vegetables, to sell at markets and to feed their families. John plowed for the immigrants and rarely collected the two-hundred-dollar monthly rent. He built greenhouses for early spring planting, provided water from the farm’s pond, and taught the new Americans about New England’s unforgiving soil, crop-killing pests, and short planting season. Soon the Ogonowskis’ White Gate Farm was designated the first “mentor farm” for immigrants. When a reporter stopped by, John heaped credit on the Cambodians: “These guys are putting more care and attention into their one acre than most Yankee farmers put into their entire hundred acres.”

After dinner, John went to the desktop computer in the TV room. He logged in to the American Airlines scheduling system, hoping that another pilot wanted to pick up an extra trip. A match would turn John’s onscreen schedule green, allowing him to stay on the farm on September 11. He tried several times, with the same result each time.

“I’m just getting red lights,” he told Peg.

The farm tour would go on without him, while once again John would serve as captain of American Airlines Flight 11, nonstop from Boston to Los Angeles.

PETER, SUE KIM, AND CHRISTINE HANSON

United Airlines Flight 175

In 1989, a vibrant young woman slalomed through a house party, weaving through the crowd to avoid a determined young man with red dreadlocks, freckles, and a closet stuffed with tie-dyed T-shirts. Peter Hanson was cute, but Sue Kim wasn’t interested in a latter-day hippie desperate to convince her that the music of the Grateful Dead was comparable to the work of Mozart.

This sort of thing happened often to Sue, a first-generation Korean American. It made sense that a curious, intense man like Peter would meet her at a party and be smitten by her intelligence and effervescence. Sue’s easy laugh made people imagine that she’d lived a charmed life. But she hadn’t.

When Sue was two, her overworked parents sent her from their Los Angeles home to live with her grandmother in Korea. She returned to the United States four years later and learned that she had two younger brothers, who hadn’t been sent away from their parents. Her mother died when Sue was fifteen, and she helped to raise her brothers. Later her father committed suicide after being diagnosed with cancer. Beneath her placid surface, Sue craved the bonds of a secure family.

After the house party, Peter engineered ways to see Sue again while he pursued a master’s degree in business administration. When Peter thought that he’d gained romantic traction, he cut off his dreadlocks, stuffed them in a bag, and gave them to his mother, Eunice. She understood: Peter wanted to show Sue he’d be good marriage material. It marked a sharp turn toward responsibility for the free-spirited twenty-three-year-old. His parents worried that perhaps he wasn’t quite ready for marriage, but he couldn’t wait.

“If I don’t nab her now, she won’t be there,” Peter told his mother. Eunice accompanied him on a shopping trip for an engagement ring. Sue said yes, accepting not only Peter but also his devotion to the Grateful Dead. Their wedding bands were antiques, handed down from the parents of Peter’s father, Lee.

Peter earned an MBA from Boston University and became vice president of sales for a Massachusetts computer software company. He stayed close with his parents, with whom he’d traveled the world as a boy and occasionally enjoyed his favorite band’s contact-high concerts. Even as he accepted adult responsibilities, Peter remained a prankster. One day while answering phones at the local Conservation Commission office where she worked, Eunice heard a stern male voice demanding permission to build a structure next to a pond on his property. Eunice calmly explained the review process and the permits needed, but the caller raged about his rights as a landowner. As the rant wore on, Eunice realized it was Peter.

Meanwhile, Sue developed into an impressive academic scientist. She’d worked her way through a biology degree at the University of California, Berkeley, then moved to Boston for a master’s degree in medical sciences. With Peter’s encouragement, Sue pursued a PhD in immunology, working with specially bred mice to explore the role of certain molecules in asthma and AIDS. Sue was scheduled to defend her dissertation that fall, but approval was a foregone conclusion. Her doctoral adviser envisioned Sue joining the faculty at Boston University.

Peter and Sue juggled their professional lives with taking care of their daughter, Christine, who was born in February 1999. She looked like Sue in miniature, a hug magnet with Peter’s love of music. Christine’s middle name was Lee, for her paternal grandfather. Quietly, Sue stocked up on pregnancy tests, hoping to give Christine a little brother and Peter’s parents a grandson.

Lee and Eunice visited often from their Connecticut home. When Eunice arrived one day with a broken foot, Christine yelled, “I help you, Namma! Wait here!” She ran upstairs and returned with a colorful Band-Aid she applied to Eunice’s cast. Lee found joy in watching Christine work with Peter in the yard. The little girl promised the young trees that she and her daddy would help them grow big and strong. When they said grace before meals, Christine insisted on a song from a television show about Barney the purple dinosaur: “I love you, you love me, we’re a happy family. With a great big hug, and a kiss from me to you, won’t you say you love me too?” If her grandparents missed a word, Christine made them start over.

Early in September, Peter needed to fly to California on business, so they decided to turn the trip into a family vacation and a visit with Sue’s grandmother and brothers. The weekend before the September 11 flight, Christine told Eunice of her excitement about the upcoming trip, which included plans for an outing to Disneyland. During one phone call, Christine reported to her grandmother that she was going to California to see Mickey Mouse and Pluto. Then Christine expressed an even stronger desire: “I want to go to your house, Namma!”

On the night of September 10, Christine slept in her new big-girl bed with her favorite stuffed animal, Peter Rabbit holding a carrot. Before she left home the next morning, she’d tuck Peter under the covers, to keep him safe until she returned.

BARBARA OLSON

American Airlines Flight 77

Under the hot lights of the C-SPAN television show Washington Journal, host Peter Slen flipped open a copy of Washingtonian magazine for September 2001. The camera zoomed in to a headline, THE 100 MOST POWERFUL WOMEN IN WASHINGTON. Then it swung across the set to find conservative firebrand Barbara Olson, her telegenic smile dialed to full blast, her gleaming blond hair draped down the back of her red blazer. Slen asked Barbara: “Why are you listed as an influential political insider?”

Barbara knew perfectly well, but she answered modestly: “I don’t know. That’s where they put me.” She changed the subject to a recent lunch where the magazine’s honorees discussed who might be the first female president. Overwhelmingly, the capital’s most powerful women named Hillary Clinton. Virtually alone in dissent was Barbara, who had just completed her second book lacerating the U.S. senator from New York and former First Lady.

“What does it mean to have influence in this town?” Slen asked. “How do you get it? Is it power, is it position, is it money, is it marriage?”

The question carried a sexist dagger, missed by audience members who didn’t know that Barbara’s husband was among the most powerful lawyers in the country: U.S. Solicitor General Ted Olson, the top legal strategist for the White House. President George W. Bush had given him the job after Olson had argued successfully before the U.S. Supreme Court to end the recount of votes in Florida from the 2000 election, a decision that led to Bush becoming president.

Barbara ignored the jab, replying with a laugh that long work paved the road to influence. She’d grown used to questions about whether a glamorous woman who drove a Jaguar and had a weakness for stiletto heels deserved her place at the center of the political world. But at forty-five, having earned a partnership in a prominent law firm, Barbara drew confidence from the knowledge that before marrying Ted, she’d been a professional ballet dancer, worked her way through law school, and prosecuted drug cases in the U.S. attorney’s office in Washington. She’d also served as chief investigative counsel for the U.S. House Committee on Oversight and Government Reform.

During her five-year marriage to Ted, his third and her second, Barbara had seen her stock rise further as half of a Washington power couple. They hosted enormous parties for the conservative intelligentsia at their home in Virginia. They shared a love for Shakespeare, poetry, the opera, modern art, and their Australian sheepdogs: Reagan, for the president, and Maggie, for British prime minister Margaret Thatcher.

When the C-SPAN show took calls from viewers, Barbara’s partisan nature was on full display. After lavish praise from one caller who loved her bestselling book about Hillary Clinton, Hell to Pay, another caller laced into Barbara for criticizing the Clintons. Weeks earlier, Barbara had apologized in the Washington Post for describing the former president’s late mother as a “barfly who gets used by men.”

The caller scolded her: “Miss Olson, you have to learn how to be more human. You’re a very evil person… . You’re not going to survive too long. You got too much hate and the devil in you.”

Barbara smiled through the attack, though not as widely as before. Her blue eyes dimmed momentarily as she blinked away the criticism and the ominous prediction. “Well, we do have a First Amendment,” Olson replied. “Everybody has a right to their own opinion. I don’t have hate in me.”

After the show ended, Barbara rushed on with her life. She needed to pack for a flight to Los Angeles, for her next performance as a face of conservatism: she was booked to appear on Politically Incorrect with Bill Maher. Her flight was set for Monday, September 10.

Barbara decided the schedule didn’t work for her. Though it would require a dash from the airport to Maher’s studio, she decided to push back her flight until the next day. Ted Olson would turn sixty-one years old on Tuesday, September 11. Before flying to California, Barbara wanted to wake up beside him, to wish him a happy birthday.

CEECEE LYLES

United Airlines Flight 93

As midnight approached on Monday, September 10, CeeCee Lyles lay on a futon bed in a tiny apartment she shared with four other United Airlines flight attendants near Newark International Airport in New Jersey. She clutched a teddy bear she’d named Lorne and talked on her cellphone to the bear’s namesake, her husband, Lorne Lyles, back home in Florida.

At thirty-three, five foot seven, CeeCee had flashing brown eyes and a love of fine clothes that complemented her athletic figure. Years earlier, Lorne noticed her when each of them was taking a son to baseball practice. He nearly fell out of his car when she walked past. “Man! She is beautiful,” he thought.

CeeCee had traveled a winding road to happiness with Lorne, and the cellphone was a lifeline when her work took her away from him. They’d talk for hours, often five or six times a day, sometimes as many as ten to fifteen. The comfort of the other’s voice mattered as much as the subjects: their sons, two each from previous relationships; her work in airports and airplanes; his, as a police officer on the overnight shift in Fort Myers, Florida. Beyond work and kids, they’d talk about bills and chores and missing each other. As Lorne would say, they’d talk and talk, about “everything and nothing.”

CeeCee had become a United flight attendant less than a year earlier, at Lorne’s urging, after he recognized the emotional toll of her previous jobs, as a corrections officer in Miami and then as a police detective on the streets of Fort Pierce, Florida. When they began dating, Lorne was a police dispatcher in Fort Pierce, so to some extent they’d fallen in love over the airwaves, enchanted by the sound of each other’s voice.

During her six years on the police force, CeeCee had put her good looks to use when she went undercover to portray a prostitute, but she got more satisfaction from helping women and children victimized by crime and drugs. She’d often stop by the Bible Way Soul Saving Station, where her uncle was the pastor, and she became a role model at a Christian women’s shelter founded by two of her aunts. Her kindness had limits, though, replaced by toughness when dealing with criminals. CeeCee excelled in an Advanced Officer Survival course that included hand-to-hand fighting and takedown moves. Before marrying Lorne in May 2000, CeeCee picked up extra shifts and worked second and third jobs to support her sons, Jerome and Jevon, around whom her life revolved. She kept them focused on school, taught them to play baseball, and expected them to fight for loose balls on the basketball court.

Becoming a flight attendant allowed CeeCee to fulfill her dreams of traveling, meeting new people, and trading hardened criminals for the occasional drunken businessman. As a perk of the job, she and her family took sightseeing trips on days off and filled available seats on flights to Indianapolis, where Lorne’s two sons, Justin and Jordan, lived with their mother. They’d done just that the previous weekend, then returned home so CeeCee’s sons could be in school on Monday.

As the summer of 2001 flew past, CeeCee poured out her heart in a letter to the woman who had raised her, Carrie Ross, who was both CeeCee’s adoptive mother and her biological aunt. CeeCee mentioned rough patches of her past, then wrote that she was as happy as she’d ever been. She loved her new job as a flight attendant, and she credited Ross’s love and support for leading her to this high point in life.

Before flying to Newark on September 10, CeeCee squared away piles of laundry and filled the refrigerator with home-cooked meals. She hated to be away from her family, but she and Lorne didn’t want to uproot from Florida to her airport base in New Jersey. So CeeCee joined a group of her fellow flight attendants, each paying $150 in monthly rent for the Newark crash pad, and bided her time until she’d earn enough seniority to gain greater control over her schedule.

The morning of Monday, September 10, Lorne drove CeeCee to the Fort Myers airport, walked her to her gate, kissed her goodbye, and began a new day of serial phone calls. CeeCee didn’t reach the Newark apartment until eleven that night, and she wouldn’t get much rest. She’d been assigned an early flight out of Newark, an 8:00 a.m. departure to San Francisco. Even as her energy flagged, she didn’t want to stop talking with Lorne.

Two hours into their last call of September 10, which blended into their first call of September 11, CeeCee fell asleep clutching her cellphone and her teddy bear Lorne. The real Lorne hung up, certain that they’d speak again soon.

MAJOR KEVIN NASYPANY

Northeast Air Defense Sector, Rome, N.Y.

At forty-three, solidly built and colorfully profane, Kevin Nasypany had a name that rhymed with the New Jersey town of Parsippany, a military pilot’s unflappable confidence, and a caterpillar mustache on a Saint Bernard’s face.

On September 10, Nasypany woke with a full plate. He and his wife, Dana, had five children, three girls and two boys aged five to nineteen, and Dana was seven months pregnant. They also had a sweet new chocolate lab puppy that Nasypany had judged to be dumber than dirt. Their rambling Victorian house in upstate Waterville, New York, needed paint, the oversized yard needed care, and a half-finished bathroom needed remodeling. Plus, someone needed to close their aboveground pool for the season, a chore that Nasypany loudly proclaimed to be a royal pain in the ass.

To top it off, he had to protect the lives of roughly one hundred million Americans.

Nasypany was a major in the Air National Guard, working as a mission control commander at the Northeast Air Defense Sector, or NEADS (pronounced knee-ads). NEADS was part of the North American Aerospace Defense Command, or NORAD, the military organization with the daunting task of safeguarding the skies over the United States and Canada.

Protection work suited Nasypany, who’d been a leading defenseman on his college hockey team. At NEADS, he and his team stood sentry against long-range enemy bombers and intercontinental ballistic missiles sneaking past U.S. air borders, along with a catalog of other airborne dangers such as hijackings. Nasypany had joined NEADS seven years earlier, after an active duty Air Force career during which he earned the radio call sign “Nasty” and spent months aloft in a radar plane over Iraq, Kuwait, and Saudi Arabia during the First Gulf War.

On workdays, Nasypany drove his Nissan Stanza twenty-five miles to NEADS headquarters, a squat aluminum bunker that resembled a UFO from a 1950s sci-fi movie. It was the last operating facility in a military ghost town, on the property of the decommissioned Griffiss Air Force Base in Rome, New York. The obscure location was fitting: in the grand scheme of U.S. military priorities, defending domestic skies had become something of a backwater, staffed largely by part-time pilots and officers in the Air National Guard.

Working eight-hour shifts around the clock, three hundred sixty-five days a year, Nasypany and several hundred military officers, surveillance technicians, communications specialists, and weapons controllers huddled in the green glow of outdated radar and computer screens. Bulky tape recorders preserved their spoken words as they kept a lookout for potential national security threats over Washington, D.C., and twenty-seven states in the Northeast, Mid-Atlantic, and Midwest.

One of the many challenges for Nasypany was to keep his crews sharp amid the daily tedium of a peacetime vigil. Entire shifts would pass with no hint of trouble, which was good for the country but potentially numbing to NEADS crews. Then, perhaps a dozen times a month, an “unknown” would appear on a radar scope, and everyone needed to react smartly and immediately, knowing that a mistake or a delay of even a few minutes theoretically could mean the obliteration of an American city.

In most of those cases, the NEADS crew would quickly identify the mystery radar dots. But three or four times a month, when initial efforts failed, NEADS staffers would carry out the most exciting part of their job: ordering the launch of supersonic military fighter jets to determine who or what had entered American airspace.

Nationally, NORAD and its divisions could immediately call upon fourteen fighter jets, two each at seven bases around the country. Those fighters remained perpetually “on alert,” armed and fueled, pilots ready. The military had many more fighter jets spread among U.S. bases, but time would be needed to round up pilots and load fuel and weapons, and time would be an unaffordable luxury if America came under attack.

During the decade since the fall of the Soviet Union, America’s leaders had behaved as though the airborne threat had nearly disappeared. At fourteen, the number of on-alert fighters nationwide marked a sharp drop since the height of the Cold War, when twenty-two military sites, with scores of fighter jets, were always ready to defend against a ballistic missile attack or any other threat to North America. In fact, by the summer of 2001, the number of on-alert fighter jet sites throughout the United States had been ordered to be cut from fourteen to only four, to save money, though that order had yet to be carried out.

NEADS directly controlled four of the on-alert fighter jets: two F-15s at Otis Air National Guard Base in Buzzards Bay, Massachusetts, on Cape Cod, and two F-16s at Langley Air Force Base in Hampton, Virginia.

When the fighters launched, time and again the unknown aircraft or mystery radar dot would turn out to be benign: a fish-spotting plane from Canada with faulty electronics, or a passenger jet from Europe whose pilots failed to use proper codes on their cockpit transponder, a device that sends ground radar a wealth of identifying information plus speed and altitude. In NEADS parlance, the end result would be a “friendly” plane that didn’t “squawk,” or properly identify itself by transponder, as a result of human or mechanical error. When the potential threat passed, the NEADS sentinels resumed their watch.

To stay ready for surprise inspections and, above all, a genuine threat by an unknown with nefarious intent, Nasypany and other NEADS officers regularly put their crews through elaborate exercises. They had one planned for September 11, with the impressive name Vigilant Guardian. The drill focused on a simulated attack by Russian bombers, with elaborate secondary scenarios including a mock hijacking by militants determined to force a passenger jet to land on a Caribbean island. Nasypany and some colleagues wanted the exercise to include a plot by terrorists to fly a cargo plane into the United Nations building in New York City, but a military intelligence officer had nixed that idea as too far-fetched to be useful.

Nasypany spent his September 10 shift preparing for the next day’s exercise, but he also had to carry out a more mundane family responsibility. NEADS allowed tours by civilians, so Boy Scout troops, local politicians, and civic groups regularly clomped around the Operations Room, looking at the radar scopes after classified systems were switched off. In this case, his wife’s sister Becky was visiting the Nasypanys from Kansas, and she’d always been curious about Kevin’s work. He got approval for Becky to witness what she had long imagined to be the exciting world of national security surveillance in action.

As Nasypany toured NEADS with his wife and sister-in-law, disappointment spread across Becky’s face. The nerve center of U.S. air defense didn’t seem much different from the office of the air conditioning manufacturer where she worked.

“It looks like you guys don’t do much,” Becky said. “It’s really quiet in here.”

Nasypany couldn’t help but smile. A good shift for NEADS, and for the nation, was eight hours of hushed monotony. “Quiet’s a good thing around here,” Nasypany told her. “When it starts getting loud, and people start raising their voices, that’s a bad thing.”

MOHAMED ATTA

American Airlines Flight 11

ZIAD JARRAH

United Airlines Flight 93

Inside a third-floor room in a middling Boston hotel, an unremarkable man prepared to move on. He pulled on a polo shirt, black on one shoulder and white on the other, and packed a flimsy vinyl Travelpro suitcase that resembled the rolling luggage preferred by airline pilots.

If not for the glare of his dark eyes, Mohamed Atta would have been easy to overlook: thirty-three years old, slim, five feet seven, clean-shaven, with brushy black hair, a drooping left eyelid, and a hard-set mouth over a meaty chin. After one night in room 308 of the Milner Hotel, Atta gathered his belongings before a final move that represented the last steps of a years-long journey that he believed would elevate him from angry obscurity into eternal salvation.

The youngest of three children of a gruff, ambitious lawyer father and a doting stay-at-home mother, Atta spent his early childhood in a rural Egyptian community. Atta’s father, also named Mohamed, complained that Atta’s mother pampered their timid son, making him “soft” by raising him like a girl alongside his two older sisters. Devout but secular Muslims—as opposed to Islamists, who wanted religion to dominate Egypt’s political, legal, and social spheres—the family moved to Cairo when Atta was ten. While his peers played or watched television, Atta studied and obeyed his elders, a dutiful son determined to satisfy his disciplinarian father and follow the path of his intelligent sisters, on their way to careers as a doctor and a professor.

Atta graduated in 1990 from Cairo University with a degree in architectural engineering and joined a trade group linked to the Muslim Brotherhood, a political group that advocated Islamic rule and demonized the West. But his career hopes were hamstrung because he didn’t earn high enough grades to win a place in the university’s prestigious graduate school. At his father’s urging, Atta studied English and German, and a connection through a family friend steered him toward graduate studies in Germany.

In 1992, at twenty-four, Atta enrolled at the Technical University of Hamburg-Harburg to pursue the German equivalent of a master’s degree in urban planning. Some men in their early twenties from a traditional society might have viewed a cosmopolitan new home as an opportunity to expand their horizons, to explore their interests, or to rebel against a controlling father. Atta took another route, burrowing into his religion and trading his docile ways for fundamentalist fervor aimed at the West.

He shunned the pulsing social and cultural life of Hamburg, a wealthy city where the sex trade prospered alongside a thriving commercial district. He grew a beard and became a fixture in the city’s most radical mosque, called al-Quds, the Arabic name for the city of Jerusalem. Most of the seventy-five thousand Muslims in Hamburg were Turks with moderate beliefs, but al-Quds catered to the small minority of Arabs drawn to extreme interpretations of Islam. The mosque’s location placed the spiritual literally above the worldly: the rooms of the mosque sat atop a body building parlor in a seedy part of the city. Preachers tried to outdo one another in expressions of hatred toward the United States and Israel. Congregants could buy recordings of sermons by popular imams, including one who risked arrest under German antihate laws by declaring that “Christians and Jews should have their throats slit.”

By 1998, nearly finished with his studies, Atta had surrounded himself with like-minded men who came to Germany for higher education but retreated into a radically distorted understanding of their religion.

One close confidant with whom he could engage in endless anti-American rants about the oppression of Muslims was named Marwan al-Shehhi, a native of the United Arab Emirates with an encyclopedic knowledge of Islamic scriptures. Ten years younger than Atta, Shehhi struggled in school but flourished as a fundamentalist.

Another member of Atta’s inner circle was Ziad Jarrah, the only son of a prosperous family from Lebanon. Jarrah seemed an unlikely Islamic firebrand: he attended private Christian schools as a boy and later became a sociable, beer-drinking regular at Beirut discos. Jarrah found a girlfriend after he arrived in Germany, but later fell harder for the ferocious ideas he heard at al-Quds.

Along with at least one other member of their circle, the trio of Atta, Shehhi, and Jarrah decided to put their beliefs into action by waging violent jihad among Muslim separatists fighting Russians in Chechnya. While still in Germany, they connected with a recruiter for Osama bin Laden’s terror group, al-Qaeda, who urged them to go first to Afghanistan, where they could receive training at jihadist camps. They reached Afghanistan in late 1999, where they pledged bayat, or allegiance, to bin Laden. The three well-educated men quickly drew attention from al-Qaeda’s top leaders, including bin Laden himself. He’d been searching for men exactly like Mohamed Atta, Marwan al-Shehhi, and Ziad Jarrah.

In the months before the Hamburg group’s arrival in Afghanistan, bin Laden had embraced the idea of a simultaneous suicide hijacking plot against the United States, and he needed certain recruits to serve as its key participants: men who possessed English language skills, knowledge of life in the West, and the ability to obtain travel visas to the United States. Known to al-Qaeda as the Planes Operation, the plot was reportedly the brainchild of a longtime terrorist named Khalid Sheikh Mohammed, who’d met bin Laden in the 1980s. Mohammed admired the murderous ambitions of his nephew Ramzi Yousef, who carried out the 1993 World Trade Center bombing. After Yousef’s 1995 arrest in Pakistan, as the terrorist was flown by helicopter over Manhattan, a senior FBI agent lifted Yousef’s blindfold and pointed out the World Trade Center’s Twin Towers, aglow in the dark. The agent taunted his prisoner: “Look down there. They’re still standing.” Yousef replied: “They wouldn’t be if I had enough money and explosives.”

Al-Qaeda’s Planes Operation sought to pick up where Yousef left off and to go much further. The plot had several iterations during its years of planning, but as envisioned by Khalid Sheikh Mohammed at least as far back as 1996, jihadists would hijack ten planes and use them to attack targets on the East and West Coasts of the United States. Bin Laden eventually rejected the idea as too complex and unwieldy. He wanted a combination of high impact and high likelihood of success. In a scaled-down version, approved by bin Laden in mid-1999, the plot intended to fulfill the threat of his 1998 fatwa against the United States and its people, and to inspire others to similar action, by striking key symbols of American political, military, and financial might.

Soon after meeting Atta, bin Laden personally chose him as the mission’s tactical commander and provided him with a preliminary list of approved targets. Bin Laden sent the group back to Hamburg with instructions about what to do next. To avoid attracting attention and to appear less radical, Atta shaved his beard, wore Western clothing, and avoided extremist mosques. Next, in March 2000, he emailed thirty-one flight schools in the United States to ask about the costs of training and living accommodations, all of which would secretly be covered by wire transfers from al-Qaeda. Before they applied for visas to the United States, Atta, Shehhi, and Jarrah each claimed that he had lost his passport; their replacements eliminated evidence of potentially suspicious trips to Pakistan and Afghanistan. By late May 2000, all three men had new passports and tourist visas. By late summer they were studying in Florida to be pilots, with Atta and Shehhi at one flight school and Jarrah at another.

Meanwhile, both before and after the Hamburg group began flight school, sixteen other men who’d also pledged their lives to bin Laden and al-Qaeda entered the United States to play roles chosen for them in the Planes Operation. One, a twenty-nine-year-old Saudi named Hani Hanjour, had studied in the United States on and off for nearly a decade and had obtained a commercial pilot certificate in April 1999. While in Arizona, Hanjour fell in with a group of extremists, and by 2000 he was an al-Qaeda recruit in Afghanistan, where his flying and language skills, plus his firsthand knowledge of the United States, made him an ideal candidate in bin Laden’s eyes to join the Planes Operation as a fourth pilot.

Thirteen of the others were between twenty and twenty-eight years old, all from Saudi Arabia except for one, who hailed from the United Arab Emirates. A few had spent time in college, but most lacked higher education, jobs, or prospects. All but one were unmarried. Like the Hamburg group, they’d joined al-Qaeda originally intending to fight in Chechnya. Bin Laden handpicked them for the plot and asked them to swear loyalty for a suicide operation. Although they weren’t especially imposing, most no taller than five foot seven, he wanted them to serve as “muscle” for the men who were training to be pilots. Most returned home to Saudi Arabia to obtain U.S. visas, then returned to Afghanistan for training in close-quarters combat and knife killing skills. They began to arrive in the United States in April 2001, keeping to themselves and generally avoiding trouble.

The other two “muscle” group members originally were supposed to participate in Khalid Sheikh Mohammed’s ten-plane plot. Experienced jihadists who’d fought together in Bosnia, Nawaf al-Hazmi and Khalid al-Mihdhar arrived in California on six-month tourist visas in January 2000, even before the Hamburg group began pilot training. The U.S. intelligence community identified Mihdhar as a member of al-Qaeda before he landed in the United States, and Hazmi had been described as a bin Laden associate. Yet neither was on a terrorist watchlist available to border agents. By contrast, other countries had both Mihdhar and Hazmi on watchlists. Once the two men reached the United States, the CIA withheld from the FBI crucial information about them and their movements. Compounded by what a later investigation would call “individual and systemic failings” by the FBI, the result was a series of missed opportunities.

Once in the United States, the two natives of Mecca, Saudi Arabia, insinuated themselves into the Muslim community of San Diego and received help from fellow Saudis. Originally viewed by bin Laden as potential pilots, neither Mihdhar nor Hazmi had the necessary English language skills. Aptitude and intelligence might have been lacking, too—their flight training stalled after they told an instructor they wanted to learn how to fly a plane but showed no interest in takeoffs or landings.

During the spring and summer of 2001, as part of their final preparations, Atta, Jarrah, and Shehhi took cross-country flights to observe the workings of crews and to determine whether they might smuggle weapons on board. Atta flew to Spain to brief an al-Qaeda planner about the plot, then returned to the United States. Jarrah and Hanjour sought training on how to fly a low-altitude pathway along the Hudson River that passed New York landmarks including the World Trade Center, and they rented small planes for practice flights. “Muscle” group members busied themselves training at gyms.

As months passed, bin Laden became frustrated, pressuring Khalid Sheikh Mohammed to put the Planes Operation into motion. Bin Laden wanted it to be executed in May 2001, marking seven months since the bombing of the USS Cole, and then in June or July, when Israeli opposition party leader Ariel Sharon visited the White House. Each date passed as Atta hesitated to commit on timing until he felt absolutely ready.

Finally, in late August, Atta picked a day just weeks away: the second Tuesday in September. It’s a mystery whether he made a simple logistical choice, based on his expectation that it would be a light travel day, which meant fewer passengers to deal with; whether he saw propaganda value in a date that matched America’s 9-1-1 emergency telephone system; or whether he sought historical revenge by choosing the month and day of the start of the 1683 Battle of Vienna, a humiliating defeat for the Ottoman Empire against Christian forces that began a centuries-long decline of Islamic influence.

Whatever the trigger, Atta and his eighteen associates started buying flight tickets, some by using computers in public libraries. They kept enough money for expenses, then returned much of the rest to al-Qaeda operatives in the United Arab Emirates. All told, the entire plan cost less than half a million dollars.

The members of the Planes Operation broke into three groups of five and one group of four, each led by one of the four men who’d trained as a pilot: Atta, Shehhi, Hanjour, and Jarrah. By the second week of September, all had rented rooms at hotels or motels in or near Boston, Newark, and Washington, D.C.

Atta and the other pilots worked on final details, while some of the others focused on earthly desires. In Boston, “muscle” members Abdulaziz al-Omari and Satam al-Suqami paid for the company of two women from the Sweet Temptations escort service. One spent a hundred dollars on a prostitute two more times in a single day. In New Jersey, another paid twenty dollars for a private dance in the VIP room of a go-go bar, while another contented himself with a pornographic video.

On September 10, when everything and everyone was almost in place, Ziad Jarrah stepped outside a Days Inn in Newark, New Jersey, where he and three “muscle” men had checked in the previous day.

Jarrah’s thoughts wandered to his girlfriend in Germany, a medical student of Turkish heritage named Aysel Sengün. They’d dated for five years, they emailed or spoke by phone almost daily, and she’d visited him in Florida eight months earlier. Jarrah showed off his new skills as a pilot, flying her in a single-engine plane to Key West. They’d discussed a future together, but Sengün’s parents insisted that she marry a fellow Turk. When Jarrah asked for her father’s blessing, the elder Sengün threw Jarrah out of his house. They continued their relationship in secret, and weeks earlier, Jarrah had flown to Germany to see her. Over their years together, she’d watched as the happy-go-lucky man she met grew a beard and criticized her for being insufficiently devout, but more recently Sengün had been seeing what she thought was a return to his easygoing ways. She had no idea what he would do.

Jarrah left the Days Inn in a rented car and drove three miles to Elizabeth, New Jersey, to mail a letter he wrote that day to Sengün. He placed it in a package along with his private pilot’s license, his pilot logbook, and a postcard showing a photo of a beach.

In a mix of German and Arabic, the letter began with expressions of love and devotion to chabibi, or “darling.” Before signing it “Your man forever,” Jarrah wrote:

I will wait for you until you come to me. There comes a time for everyone to make a move… . You should be very proud of me. It’s an honor, and you will see the results, and everybody will be happy… .

While Jarrah mailed his package, Atta prepared to leave his room at the Boston hotel. Some items in his Travelpro luggage made sense for a devout Muslim who’d received a commercial pilot’s license nine months earlier: alongside a Koran and a prayer schedule, he packed videotaped lessons on how to fly two types of Boeing jets; a device for determining the effect of a plane’s weight on its range; an electronic flight computer; a procedure manual for flight simulators; and flight planning sheets. Anyone who knew what he had planned would also have noted that he packed a folding knife and a canister of “First Defense” pepper spray. Finally, tucked into the black suitcase was a four-page letter, handwritten in Arabic, that charted Atta’s physical and spiritual intentions.

Divided into three sections, the letter provided detailed instructions and exhortations on the subjects of martyrdom and mass murder. It covered demeanor and grooming, battle tactics, and the promise of eternal life in the company of “nymphs.” After formal invocations, “In the name of Allah, the most merciful, the most compassionate,” the first section addressed Atta’s situation at that very moment. Titled “The Last Night,” it began:

1 Embrace the will to die and renew allegiance. -Shave the extra body hair and wear cologne. -Pray.

2 Familiarize yourself with the plan well from every aspect, and anticipate the reaction and resistance from the enemy.

3 Read the Al-Tawbah [Repentance], the Anfal chapters [in the Quran], and reflect on their meaning and what Allah has prepared for the believers and the martyrs in Paradise.

Near the end of the first section, it offered this direction:

1 13. Examine your weapon before departure, and it was said before the departure, “Each of you must sharpen his blade and go out and wound his sacrifice.”

Among the nineteen men with plans to wreak havoc in the next twenty-four hours, at least two others, one in New Jersey and the other outside Washington, had copies of the same letter.

Atta left the Milner Hotel and drove a rented blue Nissan Altima to a cheap hotel in the Boston suburb of Newton. There he picked up the man believed to have written, or at least copied, the instruction letter: Abdulaziz al-Omari, the same young Saudi who days earlier had ordered prostitutes like delivery pizza.

Atta and Omari headed toward Interstate 95 for a two-hour drive to Portland, Maine, a trip that could best be described as the first arc of a circular route. They held tickets for a commuter flight that would bring them back to Boston. The flight was scheduled to leave Portland at six o’clock the following morning, September 11.

Fall and Rise: The Story of 9/11

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