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This edition first published 2015

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Library of Congress Cataloging-in-Publication Data

Priestley, Daniel.

Oversubscribed: how to get people lining up to do business with you/Daniel Priestley.

pages cm

ISBN 978-0-857-08617-4 (hardback) – ISBN 978-0-857-08619-8 (paper)

1. Marketing. 2. Customer relations. 3. Small business – Growth. I. Title.

HF5415.P65927 2015

658.8 – dc23

2014048155

A catalogue record for this book is available from the British Library.

ISBN 978-0-857-08617-4 (hardback) ISBN 978-0-857-08619-8 (paperback)

ISBN 978-0-857-08623-5 (ebk) ISBN 978-0-857-08618-1 (ebk)

Cartoons: Andrew Priestley

Cover design: Wiley

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