Let's Master American Soft Skills

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Raj Boone's Gadasalli. Let's Master American Soft Skills

Let’s Master American Soft Skills. Copyright 2004-2012 © Raj Gadasalli. All rights reserved

About this book

Introduction

Chapter 1. General information about the USA

General Information

Geography

The States of the Union

The American Flag

Government

The Legislature

Governors

Official language

Religion

Demographics

Economy

Education

Sports and Leisure

USA – Nation of immigrants

The Legacy

Some world – famous immigrants

Chapter 2. Language Skills

American English

Evolution of American English

Historic perspective

Development

Getting Started

Limited vocabulary example

Expand your vocabulary

Redundancies

American Names and Stuff

More American names

Popular American phrases. Part 1

More phrases and what they mean

Popular American phrases. Part 2

Popular American phrases. Part 3

American English Idioms

Profane Language

American v. British English Examples

Typical Asian v. American pronunciations

Chapter 3. Communication Skills

Cultural differences

Neuro Linguistic Programming

Gestures

Listening Skills

Written Communication

Chapter 4. Conversation Skills

Telephone conversation skills

Making a business call

Ending a conversation

Sally: Reliable Air. This is Sally. May I help you? You: Yes please. I would like to take a morning flight from Chicago to New York on July 14th. What choice of flights do I have? And how much is the one- way fare? Sally: The earliest flight leaves at 6 am and at every half hour there after, till Noon. The one way fare is $ xyz. Which flight do you prefer? You: I will take the 7’o clock flight. Sally: Okay… Let me check. Yes I can book you on that flight. Can you spell your Name for me please?

Local Transportation

Renting a car

Hotel Motel Reservations

Scheduling appointments

Scheduling a Dentist appointment

Meeting and Greeting business visitors

Critique

Chapter 5. Social Skills

Etiquette

Courtesy

Etiquette for all occasions

At the American or Americanized work place

Wining and Dining

Table Manners

Napkin Use

Ordering

“Reading” the Table Setting

Use of Silverware

When You Have Finished

Dos and Don’ts of Dining

When you are invited for dinner at home

Dressing for success

Chapter 6. Business English

Business lingo

Business Vocabulary

Federal Reserve. The powerful institution for the conduct of monitory policy and to oversee the banking system. Its current Chairman Alan Greenspan is the most respected and watched economists in the world. Federal Trade Commission – FTC. Institution responsible to promote free and fair trade between states

Legal Glossary

Business Meetings. Meetings are an essential part of doing business. Meetings may be formal as in board meetings or share- holder meetings or press briefings or informal as when a manager or a team leader addresses his team or when a salesman makes a presentation to prospective customers and so on. On formal occasions it is customary to use formal language, introduce the speaker/s and give out an agenda for the meeting. It may go something like this:

John: Hey Patel we call New York, The Big Apple. Do you know what we call Bangalore? Patel: What? John: The Big Urinal of course!! The art of saying NO. As in personal life, so in business, there will be occasions when one has to say NO. Different cultures have different ways to handle such situations. But the Americans have mastered the art of saying NO, in business and social situations without making it obvious and with due consideration for other’s feelings

The Case of the persistent Salesman

Chapter 7. Career Skills

Skills in demand

Job Search Skills. Resume and Cover letter

Senior managers

Resume Types

Powerful verbs for the Resume

Job Interview Skills

Frequently asked Interview questions

Teamwork

Motivation

FAILURE OR SUCCESS? YOU BE THE JUDGE

Career Management

Chapter 8. More on American English

Native American influence

More on AE Vs BE

A little bit about grammar

American slang

Foreign Words and Phrases in American English

French

Chapter 9. Executive Survival Skills for the Global Village

SEVEN STEPS FOR. WIN-WIN NEGOTIATIONS

Doing the right things

SEVEN STEPS FOR. TIME MANAGEMENT

How to cope with stress:

Music as Stress – buster

Recommended reading

Thanksgiving

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Let’s Master

American Soft Skills

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Americans want their children to have the best possible education and take great pride in their schools. Education is a State responsibility. After 11 years of High School, students go either to 2- year community colleges or to four year degree colleges which award bachelor degrees referred to as under graduate degrees. A graduate degree in America is what is called as Post graduate degree under the British system. Thus MA or MS in America are graduate degrees, not BA, B.Sc or BE. M.S, MBA and M.A are termed graduate degrees. PhD and DBA or doctoral degrees.

Today only about half of the young people who graduate from high school go on to colleges or universities. This has resulted in severe shortage of highly skilled manpower. US colleges are hungry for foreign students and over 50 percent of the PhD candidates are foreign students, Chinese and Indians sharing a large piece in the pie. As of June 2004, 74,600 Indian students were enrolled in US colleges.

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